CompareOpen in App Store
★★★★★
Average rating on the App Store. Apple doesn't publish how many ratings each star has.
This app isn't in any of our charts yet.
Highlights: Enhanced visual design for the Smart Feed and Quick Launch sections Extended Customer Service Management (CSM) capabilities: customers can now browse Products and Entitlements directly from the mobile app Introduced Enterprise Asset Management (EAM) capabilities: agents can now search, view and edit Enterprise Assets as well as receive Enterprise Assets General defect fixes and stability improvements. For detailed information regarding the new release, consult the ESM Mobile App product documentation.
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.