Leap Space - SA

Leap Space - Cloud is a customer interaction and data management platform for retail chains. Comprehensive Multichannel Interaction Support: • SMS Brandname, ZNS • Facebook, Zalo OA, Instagram, WhatsApp • Live Chat, Mobile Live Chat, Email • YouTube, Google Business Messages Unified Multichannel Customer Care: • Engage with customers across Hotline, Facebook, Zalo OA, etc. • 360-degree customer profile on Mobile and PC • Ticketing system • Customer satisfaction surveys • Loyalty programs and promotional codes Omnichannel Retail Sales: • Integration with ERP and CDP • Connection to eCommerce websites and apps • Integration with online marketplaces • Logistics and payment system integration • Digital advertising platform integration (Facebook, Google) • Call center system integration across the retail chain By incorporating advanced technologies such as process automation, Chatbots, and LLM AI (beta), businesses can enhance service experiences, visualize customer data, personalize interactions, streamline retail operations, and increase upselling opportunities. We believe that dedicated and professional customer care is the key to unlocking great success. “Where customers are, we care – upselling made easy!” Call and Recording Features: This application includes voice calling functionality to support customer communication within the CRM platform. The app uses the microphone permission to enable real-time voice calls and optional call recording features. Foreground services are used to ensure that calls remain active while the app is running in the background. Call recording is not enabled by default. Users are clearly informed before recording starts and must explicitly choose to enable this feature. Recording status is always visible during use, and users can turn it off at any time.