★★★★★Tom Austinv4.1.22 Oct 2024
easy to find the scooters, easy to hire them, great for exploring the city. more expensive that public transport but better for the knees!
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★★★★★Marshawn Martinv4.1.2
CompareOpen in Google Playeasy to find the scooters, easy to hire them, great for exploring the city. more expensive that public transport but better for the knees!
outstanding!
nice ride and smooth👍🏻
I have been charged 28 euro for a 3 minutes ride in Pisa, despite the app said the ride was closed, after I sent the picture of the parked scooter. The app had obvious issues with closing the ride. Customer service refused to do anything. Never happened before with any other e-scooter app. Look for BitzMobile in Pisa, much better and more reliable app!
3 people found this helpful
awesome! exactly what we needed!
1st time using a helbiz scooter. ride was smooth. it was late in the day and beginning to get dark and I didn't want to walk at night! scooter was nearby so i downloaded the app, hopped on and rode to my destination. will definitely use again!
1 people found this helpful
I stopped my ride, took the picture as instructed, got a phone call and apparently the app didn't consider the ride over until I luckily went back in to show someone how it worked. Won't be using again and for the $20 overcharged while the scooter was stationary and their "customer service" told me to be careful next time. Well, there won't be one with this scooter app and I suggest you use one of their competitors. Good luck.
1 people found this helpful
Tried about 10 bikes at Santa Monica and zero of them worked. Still got charged
really fun
1 people found this helpful
They did not respect to solve the issue of not ending trip
From 206 saved reviews since 11 Mar 2019, all countries.
Share of the 145 negative reviews that mention it
“Save your money (and maybe life!) and take a taxi.”
“To strat the ride I had to fill out 10 minutes of information which I had already filled, then it randomly slows down in the middle of the road almost causin…”
“Tried logging in with my social media account (which is setup and has functioned previously), that doesn't work, puts me in a loop back to login page and say…”
“The buggy software will take over control in random places, all of a sudden and slow you down when you are in traffic.”
“The buggy software will take over control in random places, all of a sudden and slow you down when you are in traffic.”
“Then if you reach out to support, they make it very difficult to get anything other than a coupon.”
Share of the 58 positive reviews that mention it
“I've tried Helbiz in Milan and I love it.”
“The app is very easy to use and quite intuitive.”
“I will say for the time i used it the price was fair.”
A drop after an update usually means the update broke something.