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Chat with your schools, raise tickets and book meetings, all in one place.
MCB Agent W – School Communication & Support MCB Agent W connects MyClassBoard staff with schools through one simple communication app. School messages reach our team in real time, allowing staff to respond quickly, track conversations, and make sure every question gets the attention it needs. This app is designed for MyClassBoard staff. Sign in using your MyClassBoard email account to access your assigned school conversations. CONVERSATIONS WITH SCHOOLS • Receive school messages in real time, with unread message counts. • Reply directly in the same conversation. • Reply to specific messages to keep discussions clear. • Mention school staff or teammates using @. • Share photos, videos, and documents. • Edit or delete messages you have sent. • Use voice input to compose replies. • Check message delivery and read status. • Search conversations and organize them using personal colour labels. KNOW YOUR SCHOOLS Access important school information while handling conversations, including: • Branch details, active students, and staff. • School location, region, and customer type. • Account manager, implementation team, and customer success manager details. • Contact numbers, school contacts, and previously raised support tickets. TURN CONVERSATIONS INTO ACTION • Raise a support ticket directly from a school message and send confirmation in the same chat. • Create a sales opportunity for a school contact. • Schedule meetings in the account manager's calendar and invite school staff. NEVER MISS AN IMPORTANT MESSAGE Receive notifications when a school sends a message or mentions you, helping your team stay updated and respond on time. BUILT FOR MYCLASSBOARD TEAMS MCB Agent W brings school communication, support requests, and follow-up activities together in one place. It helps MyClassBoard staff stay organized, collaborate with teammates, and manage school queries from the first message through resolution. One conversation. Clear communication. Better support for every school.