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What's New - Added sub‑unit detail visibility - Bug fixes
Service providers can input real-time updates during roadside assistance events.
The Penske Service app is designed for use by service providers during a roadside assistance event. Technicians input real-time status updates for 24/7 road calls directly through the app. This information provides better communication and visibility between service providers and drivers waiting for assistance. Features: • Road call report details – receive access to issues, breakdown location, unit details plus service history and contact information for a road repair order • Road call listing – all active road calls displayed in one place for ease of reference and updating • Update on statuses – multiple status options with ETA are available to choose from, and status changes entered will automatically update Penske systems • Real-time visibility – keeps drivers informed by providing visibility on status updates with GPS tracking • Push Notifications – sent when a road call location has changed, or service has been cancelled Log in required to use the Penske Service app, unless otherwise directed.