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What's New in v1.9.4 1. See SLA due dates and breach warnings right on the ticket overview 2. Spot breached tickets at a glance from the ticket list and ticket screen 3. Smoother, more reliable sign-in and sign-out 4. Fixed the Android back button and improved app stability 5. Bug fixes and stability improvements
Track & manage CX on the go. Real-time insights on tickets, NPS scores & more.
The QuestionPro "CX On The Go" is the most trusted app and the ultimate closed-loop solution to all your customer experience management needs. Combined with a QuestionPro CX License, you can easily monitor and manage your company's customer experience from anywhere, at any time. Get a comprehensive overview of your responses, tickets, NPS score, and the number of promoters, passives, and detractors in a clear and easy-to-understand graphical format. And the best part? Setting up and using this app is a breeze, ensuring that you can focus on what really matters - providing top-notch customer experiences. Key Features: 1. Interactive closed-loop feature to manage tickets. 2. View the NPS, tickets, and responses for each Business Unit. 3. Create and manage tickets from anywhere, at any time. 4. Reach out to your customers on the go. 5. View comments, status, and priorities of the tickets generated. 6. Find the root cause and take action. 7. Smart overdue concept and automated escalation. 8. Email templates for faster and simpler responses.