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Initial release of Scale Chat with team inbox, customer conversations, contacts, campaigns, templates, and communication tools.
Manage Customer Chats, Teams, Campaigns and Communication
Scale Chat – Business Communication & Team Inbox Scale Chat is a business communication platform designed to help teams manage customer conversations, contacts, campaigns, and daily communication from a centralized workspace. Bring your business conversations and team workflows together with features designed for organized customer communication and collaboration. Team Inbox Manage customer conversations from a centralized team inbox. Assign conversations to team members, organize incoming chats, and keep communication accessible to the right team. Customer Communication Handle customer conversations in an organized workspace. Team members can manage conversations, respond to customers, and keep communication connected with business workflows. Contact Management Create and manage business contacts and contact groups. Keep customer information organized and make it easier for teams to work with their communication data. WhatsApp Communication Scale Chat can be used to manage WhatsApp-based customer conversations and business communication through supported integrations. WhatsApp is a third-party service and Scale Chat is not affiliated with or endorsed by WhatsApp or Meta. Campaign Management Create and manage communication campaigns from your workspace. Organize campaign content, recipients, and scheduling according to your business requirements. Scheduled Campaigns Schedule campaigns for a selected date and time so your team can organize planned customer communication in advance. Message Templates Create and manage reusable message templates for frequently used business communication. Templates can help teams maintain consistent communication across conversations and campaigns. Team Management Manage team members and organize communication responsibilities. Assign conversations and workflows to appropriate team members based on your business operations. Routing and Assignment Use team routing and assignment features to organize incoming conversations and distribute work among team members. Automation and Flows Configure workflows, automated actions, quick replies, and business processes to support your communication operations. Business Hours and Availability Configure business hours and manage team availability so communication workflows can follow your organization's working schedule. AI and Automation Tools Scale Chat includes tools for AI-assisted workflows and automation to support business communication and operational processes. Notifications Receive notifications related to conversations and other relevant activities so team members can stay informed about updates. Workspace Management Manage your business workspace and organize communication-related settings, teams, contacts, and workflows from one place. Plans and Subscriptions Scale Chat provides subscription and plan-related features where businesses can manage available plans and account usage through supported payment options. Designed for Business Teams Scale Chat can support businesses that manage customer conversations through teams, contacts, campaigns, templates, and communication workflows. Scale Chat helps organize business communication into a structured workspace so teams can manage conversations, customers, campaigns, and communication workflows efficiently.