SBMS

This application is used for managing the visits of after-sales department engineers. The primary purpose of this application is Visit Details Update – Allows users to update visit plans, schedule visits, and mark completed visits for assigned customers based on monthly or quarterly intervals. Enquiry Details – Captures new customer enquiries and assigns a unique enquiry identifier. Users can enter details such as the customer’s name, enquiry type, and other relevant information. Enquiry Update – Facilitates follow-ups on existing enquiries, including status updates, responses, and next action points. Customer Outreach – Tracks customer interactions, including meetings, calls, and other communication efforts to enhance engagement and relationship management. Machine Outreach Details – Logs service or maintenance visits related to machines, capturing details of inspections, repairs, and any required follow-ups. Time Card Details – Records employee working hours and visit logs, tracking time spent on different customer interactions for better resource management.