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Modulo Cracha, Token e melhorias
Ticket Management System
SIAP Mobile is a complete and intuitive solution for ticket management and customer service, developed to optimize the workflow of companies of all sizes. Main Features: Complete Ticket Management Real-time ticket creation, editing, and tracking Automatic prioritization and categorization system Complete history of interactions and updates Push notifications for important updates Visualization and Analysis Interactive dashboard with performance metrics Detailed service and productivity reports Real-time graphs and statistics Advanced filters for data analysis Campaign Management Creation and monitoring of service campaigns Customer segmentation and message personalization Tracking results and conversion metrics Integration with marketing tools Team Collaboration Automatic ticket assignment to agents Internal chat between team members Private notes and collaborative comments Access control by permission levels 🚀 Benefits for your Company: Operational Efficiency Reduction in response time by up to 60% Automation of repetitive processes Centralization of all requests All in one place Elimination of lost or forgotten tickets Customer Experience Faster and more personalized service Transparency in ticket status Multiple integrated communication channels Complete interaction history Smart Management Automatic performance reports Identification of bottlenecks and opportunities Customer satisfaction metrics Demand forecasting and resource planning 📱 Technical Features: Modern Interface Responsive and intuitive design Simplified and accessible navigation Dark and light modes available Compatibility with tablets and smartphones Real-Time Synchronization Data updated instantly Offline work with automatic synchronization Automatic cloud backup Cross-platform access (mobile and web)