SmarterTrack Mobile

SmarterTrack’s mobile app complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Real-time chat translation - Reply to chats - Coach agents in a chat - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status - Add updates - Much more! And includes additional features such as: - Light and dark themes - Access to all brands - Face ID and biometrics for log in - Group and agent management