Team Inbox

Team Inbox brings all your business WhatsApp conversations into one shared inbox, so your whole team can reply to customers faster, stay organized and never miss a lead. Connect your WhatsApp Business number, invite your team, and manage customer chats, broadcasts and automation from your phone. SHARED TEAM INBOX • Every customer chat in one place, with All, Task, No Reply and Unread tabs • Assign chats to agents or teams and filter by label or agent • Send text, images, videos, documents, voice notes and locations • Quick replies with saved canned messages • Unread counts so no customer waits. TEAM MANAGEMENT • Add agents and group them into teams • Assign WhatsApp numbers to specific teams and agents • Control what each member can see and do with permissions • Mask customer numbers from agents for privacy. CONTACTS & LABELS • Built-in contact book with labels and notes • Import contacts from CSV or Excel • Block unwanted contacts BROADCASTS & TEMPLATES • Send approved WhatsApp template messages to many contacts at once • Create and manage message templates • Broadcast and delivery reports to track sent, delivered, read and failed messages.