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What's New 26.3 Company Custom Fax Cover Pages: Users can upload and manage custom fax cover pages in the cloud Call Queue Agent Status Codes: Agents can set status codes to indicate unavailability Call Queue Agent Disposition Codes: Agents can select disposition codes to categorize call outcomes
Vodafone Business UC in partnership with RingCentral
Vodafone Business UC in partnership with RingCentral is our new flexible Unified Communications solution that helps customers shape their world of work. As well as being flexible on features and subscriptions, it integrates easily with our customers’ current infrastructure – with access to over 5,000 APIs and a large developer community. On top of that, Business UC brings communication apps into a single intuitive experience built with mobile in mind. No more switching between tools that don’t talk to each other, and more reliability when working remotely or on the move. What’s in it for our customers? Flexible for more efficiency and control Intuitive features and real-time analytics make communications easy to use and manage, boosting efficiency. Flexible around plans Customers can choose scalable licence and feature plans where they only pay for what they need. Flexible around tech Our solution can be adapted easily with current infrastructures as well as over 150 third party integrations and future tech. Flexible for employees Seamlessly switch between mobile and desktop and get a consistent experience on any device, anywhere. What are the Key Features? A premium experience on every device Customers benefit from an enterprise-grade communication and collaboration experience that’s highly secure and reliable – on all devices. Open and integrated to enable innovation They can integrate their existing collaboration, CRM, contact centre and cloud-based applications simply and securely. A single platform to simplify operations Customers will be able to merge all their communication streams into a single, manageable solution that can support their business and employee needs. Self-serve with optional assistance Our platform can be managed through the digital self-serve portal, with extra support and training whenever customers need it. Modular cost options Customers can control their costs with pre-packaged and modular core service elements that adapt to suit their business needs.