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Introduced a new Inbox list and Mentions tab for improved conversation management Introduced multi-PBX support for selection and switching within a single account Added a compliance notification indicating when users are interacting with an AI agent Fixed an issue where users were displayed by their email address instead of their name when added to x-hoppers broadcast channels with transcription enabled
Transforms store communication, cuts wait time and boosts customer satisfaction.
x-hoppers is a complete retail headset system that connects store associates and increases customer conversions. To use the app, you must have an x-hoppers account or be invited to a conversation by someone from a company with an account. With lightweight headsets and smart notifications, x-hoppers ensures store associates stay connected to colleagues, customers, store systems and beyond, while improving the overall in-store experience. Highlights: ● Helps customers interact with products and request assistance through smart call points ● Connects associates to in-store devices such as cameras and POS systems ● Provides real-time theft detection and prevention ● Supports external communication with customers, suppliers and vendors via the headsets, mobile app and any web browser Transform your in-store communication and operations with x-hoppers. x-hoppers mobile app features: ● Chat, voice and video platform ● Instant alerts from POS systems, smart call points and security cameras ● Push notifications ● Ability to join an in-store broadcast from anywhere