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Madad Citizen-An initiative to provide help to Indian citizens residing overseas
Official MADAD Mobile Application for Indian Citizens The Consular Services Management System (MADAD) is an initiative by the Ministry of External Affairs (MEA), Government of India, designed to assist Indian citizens living or traveling abroad in lodging and tracking grievances related to consular services provided by Indian Embassies, Missions, and Posts worldwide. To make the grievance redressal process more accessible and user-friendly, the MEA has launched the MADAD Mobile Application. This mobile-enabled platform empowers citizens to register their concerns, monitor progress, and receive timely updates — all from their smartphones. Grievance Categories Indian citizens can lodge grievances related to the following consular matters: Compensation and Salary Dues Court Cases and Legal Assistance Domestic Help Issues Imprisonment Abroad Repatriation and Transportation of Mortal Remains Tracing of Whereabouts Marital Disputes Birth Certificates No Obligation to Return to India (NORI) Certificates Asylum Cases Worker and Contract-related Problems Recruiting Agent Issues Cases of Physical, Sexual, or Workplace Abuse Sponsor-related Problems The MADAD Mobile App represents the Government of India’s continued commitment to ensuring the welfare and protection of Indians abroad by offering a transparent, efficient, and technology-driven platform for consular grievance redressal.