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This release introduces new features to help call centre agents respond faster and act more efficiently: - Create urgent requests and responses directly from the app – no need to wait until you’re back at your desk. - Close completed tasks as early as possible to improve the experience of partner call centres and customer satisfaction.
Stay connected with your postal operations on the go
Introducing the mobile companion to the Universal Postal Union's i-Care web application. This app provides call center agents around the world with an easy-to-use, on-the-go solution to stay informed and manage their postal operations efficiently. With the app, you can access real-time statistics and view workflows, notifications and broadcasts, so you take swift action for high-quality customer service. Additionally, you can scan barcodes or QR codes on packages to instantly retrieve detailed tracking information - a faster alternative to manual S10 number input on the web app.