TripShot

RUTGERS IS SAVED Rutgers finally got its act together this year and now the buses and the app are both so fire it’s crazy. I’m very pleased with the improvements! This app is super useful and user friendly too lowk

Live update failure I just wish I could see where the busses are in real time the app lags like 5 min behind sometimes and this morning it didn’t even show any of th e buses were even driving like come on there ain’t no day when the busses aren’t running

Usually pretty good Usually pretty good, but sometimes the apple jerk rides around has very last minute and even cancel rides that never occurred saying never showed up

Student recommendation I would recommend the app to input a part where you could notify either the Drivers or the app that an individual in the particular route needs a ride or is waiting for a ride at that specific time. This would help those deciding the route times to also know how best they could do a ride route.

Laguna Beach At first, I thought the new app was really great. The biggest and worst flaw it has is if you’ve been given a driver to pick you up and they get put on break or lunch you are then put back in queue and waiting even longer than you already have waited for another ride. That part of the app needs to be fixed tour if you have a driver to come pick you up and they have to be put on lunch or break you are routed to the next available driver not put back in queue with everyone else to wait even longer especially when it’s very hot outside. It’s inconvenient.

Horrendous routing Microsoft please stop using Tripshot. What a horrendous route that tripshot generates! Cab will pick me up from my home that’s a mile away in MTV, from the MTV office, take me 4 miles to Sunnyvale, bring me back the same route back to the intersection where I live and then to the office. So a rider boards the cab, is driven away from work by 4 miles opposite direction? While the route could have been such that cab picks me while returning from Sunnyvale, rather than tug me along from the city where I and my workplace is to another city and back. Been reporting this for 2 years and always surprised at this routing algorithm that’s just non-sensical. We fear AI will take our jobs but these archaic algorithms could really use AI help or apps that have more logical routing algorithms will replace such apps sooner or later. This, after all these years of giving this detailed a feedback! I don’t think anyone even looks at this feedback, let me may be review on the app store!

Cumbersome Too many clicks to generate a boarding pass. Even once it’s generated, another click needed to display it! Like, why I am I generating a boarding pass, of course I need to display it, just make that automatic. It’s very inconvenient when trying to get on the bus to go through so many clicks. And more than once the driver left, because that thought I was just a random pedestrian staring at my phone. Also, favorites is not useful the way it works. I’d like to favorite a route withthe live screen that shows the buses in that route. Showing the list of 20 options (the first of which is, incredibly, walk instead of taking the bus) is not useful.

You may want to try your best to avoid this app and service I had an extremely frustrating experience using TripShot for the WeDriveU shuttle from Harvard Square to Watertown Mews. I arrived at the designated pickup spot at 3:43 PM — about 15 minutes early — and waited until 4:00 PM, but the shuttle never showed up. Despite this, the app marked the shuttle as having already arrived and departed. I know I was standing in the correct location because I stayed there and was successfully picked up later by the next shuttle driver. When I called customer support, the supervisor insisted their records and bus camera footage showed the driver had arrived and stopped. However, when I asked whether the footage showed me waiting there, I was told the camera only captures the front of the bus, not the side pickup area. That raises an obvious question: if they can’t verify whether passengers were actually boarded, how can they confidently dismiss rider complaints? While waiting, I realized the pickup location was at an active bus stop, so it’s entirely possible the driver temporarily moved to avoid blocking another bus without any communication to riders. If that’s the case, there was: - No clear or reliable pickup coordination - No rider communication plan - No meaningful troubleshooting support - No app safeguard to ensure passengers are actually picked up Instead, I was left stranded for 45 minutes despite arriving early and following instructions, only to be told the system showed everything was fine. This experience exposed serious flaws in TripShot’s reliability, rider communication, and accountability. If these issues aren’t addressed, other passengers will likely face the same avoidable problem.

No help I use this app on a daily bases for my work transportation. i’m not sure if it’s on the app side or my work company but the routes haven’t been updated since 2023. Lately, the shuttles get canceled or don’t show up at all with no explanation.