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CompareOpen in App Store
Frustrating Crashes, errors, doesnt send codes
Works Fine Easy to use, does require an SMS/eMail code from Somerset to complete the log in. Although it’s an iPhone/iPad app, it does work on MacOS. Wish they’d make a MacOS version.
Bad app and service The mobile deposit is slow and not worth, the mobile app is slow and hard to guide through, and the checking accounts work pretty well but it takes a long time for money to go through. making me want to switch banks pretty bad.
Buggy Always crashes when opening the app. The platform just needs to be updated. App is always having to restart because it senses some overload and can’t handle it.
Real time I like the fact that I can see multiple accounts from other financial institutions. That’s great! Why I have such a low score jams for REAL TIME information. All other apps show the status of your account. Ritual right away. I know what pending and processing in real time. With Somerset Trust I don’t see any movement on my account for days! That annoying!
Great upgrade! Fantastic upgrade! The old app was glitchy and ponderous to use, but the new one is seamless and works every tiime. Get it, use it you will not be disappointed.
Updated App Ever since the update this app has drastically gone down hill. The amount of bugs, errors, failures, etc is unacceptable. I can no longer add STC friend transfers, I’ve had multiple accounts that I’ve attempted to add and the app just says an account does not exist even tho I’m looking at the account/checkbook as I’m typing the number in. Very disappointed in this update. If it ain’t broke, don’t fix it
Needs serious improvement! I like some of the features on the new app but a major bug/issue is that it is not posting an accurate current balance on my accounts. If I make a withdrawal or use my card, it takes 24-48 hours for it to reflect on the app. I’ve been embarrassed multiple times now thinking I had enough in my account to make my purchase, just to get my card declined at the register. Holding up the whole line while I log in and make a transfer.. I happen to be a customer who commutes out of town for work. There are no Somerset trust establishments near my place of employment and I rely heavily on this app to manage my funds during the week. Please work to resolve this issue.
New App is Awesome My biggest complaint was STC was the older website and app, but now it’s so much better.
Update This app has gone wayyy down hill ever since the update. I’m either dumb or this app is a lot less functional than the way it smoothly ran in the past. #ifitsnotbrokedontfixit Booooooo this apps for the birds
From 45 saved reviews since 5 Jan 2016, all countries.
Share of the 24 negative reviews that mention it
“Then i go to look at my accounts and all of my account actions (withdrawals + deposits) are labeled as just that "withdrawal" "point of sale withdrawal" "ext…”
“I like some of the features on the new app but a major bug/issue is that it is not posting an accurate current balance on my accounts.”
“I’ve been embarrassed multiple times now thinking I had enough in my account to make my purchase, just to get my card declined at the register.”
“Horrible The STC anywhere was so much better this app has so many bugs and it’s more difficult to work plus it does not let you see your history on what it’s…”
“Not a fan of new update Just updated and the app didnt work had an "authentication error" had to delete the app and reinstall for that error to go away.”
“Bad app and service The mobile deposit is slow and not worth, the mobile app is slow and hard to guide through, and the checking accounts work pretty well bu…”
Share of the 20 positive reviews that mention it
“You don’t think about this until you start using the app and realize how convenient it is and the tools it offers.”
“Works Fine Easy to use, does require an SMS/eMail code from Somerset to complete the log in.”
A drop after an update usually means the update broke something.