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Suddenly stopped working For no reason, the app won’t work. Talking to support wasn’t helpful. Reinstalling it didn’t work. Resetting the phone didn’t either. Getting a new hub didn’t work.
Useless Don’t bother. The app is clearly not maintained and should be removed.
Does not work Abandonware. Can’t add a location so app is useless
Stopped working The app / hub stopped working. Horrible support
No longer working at all Seems this App is no compatible with the hub. Company won’t respond so we’ll see if a bad review might prompt a response.
Zero support, zero ability to use app The help button in the app just takes you to a general Rollease Acmeda website and every time I try to set things up nothing I enter is stored. I’ve set up Somfy, Lutron, Hunter Douglas hubs and never had problems like this app. It’s like they abandoned it but left it up on the App Store.
Disappointing products Set up the hub and connect to the shades are not easy. I went through many trial and error. When it finally works, one of my four shades would lose connection with the hub once a week. I have to use the remote a few times to trigger the shade and then it would reconnect with the hub. The interface is OK, but since I use Apple HomeKit, I don’t use this app often unless the hub drops connection with one of the shades again. In Nov, they emailed me and saying that I have to mail the hub to them to fix an issue related to the v1.9.0 firmware, and the process will take two weeks. When it is fixed, I will have to go through the setup nightmare again. I won’t recommend their products, app and shades. There are several other HomeKit compatible shades on the market with similar price, and my friends have those; they don’t have as much issues as I have with Rollease.
Stoped working with Alexa Worked for two years then stopped working with Alexa
Awful Very buggy. No meaningful support. I don’t add the hub to my automations any more. Clients are never happy, and I don’t blame them. This is awful software.
Superior Tech Support The hub for my shades and the phone app became disconnected and I tried to reconnect but ended up resetting the hub. Fortunately, George at tech support to the rescue. He talked me through the procedure to connect the app to the hub -an exercise in patience- and then the steps to add each shade to the app. With George’s tutoring, I learned how to finish the setup with Alexa. The tutorials only took me so far. It was the ability to have a phone conversation with tech support that earned this app its high review.
1 people found this helpful
From 30 saved reviews since 31 Jul 2017, all countries.
Share of the 17 negative reviews that mention it
“During these times I can still control the blind with Alexa, so it is likely a problem with just the backend that the app talks to.”
“Awful Very buggy.”
“Spend money to buy blinds from a better manufacturer.”
“No where do they tell you it’s behind the battery cover.”
“When it finally works, one of my four shades would lose connection with the hub once a week.”
Share of the 9 positive reviews that mention it
“Love it!”
“Great app and product Easy to use and easy to setup.”
A drop after an update usually means the update broke something.