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The best of the best for short-term rentals! Couldn’t live without Hostaway for my short term rental business for about 80 properties. Thank you for an excellent product and software
The best of the best for short term rentals! Thank you for all your hard work Hostaway team
Constant Crashing After Update Usually great app but after the most recent update it crashes everytime after clicking on the app. I’ve done everything to try and mitigate. Now using the web browser and isn’t great on mobile.
Crashes on iPhone 18 Pro Max Always a limited app but worked. Has small glitches like showing an update badge but not showing updates when opening app. Since upgrading phone to iPhone 18 Pro, this app will not open and crash.
Last update will not open!! This is a nightmare, after the latest update on 10/9/2026 the app will not open!
Notifications not working I installed on my iphone 16 amd have yet to be notified of any new reservations? No notifications have appeared at all. Is the feature even supported? Tapping the app support button here links to a non existent page 404 error.
Calendar load blank Calendar loads blank on iPad until you hit today. Very annoying.
Worst customer service ever Worst customer service… asked for supervisor and it’s been over a month, no one gets back to me. No call no email nothing. Canceled my membership due to lack of customer service and misleading information. Be very careful. Absolutely not recommended to any host. There are way better options.
Don’t take their words for it Always double check their work while being onboarded. Our financial formals got screwed up and it costed us tens of thousands of dollars.
Few Improvements, Very Slow Customer Service Terrible onboarding. Clunky. Few improvements to note in years. Customer service for small issues is fine, except when it’s not. Anything larger or requiring escalation is non existent.
From 206 saved reviews since 17 Jan 2020, all countries.
Share of the 24 negative reviews that mention it
“They say they’re “updating it with new and exciting things every week” but the reality is they’re fixing all the bugs constantly.”
“To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was char…”
“Eventually I was losing too much money on lost reservations for it to make sense to keep using them.”
“The interface is user-friendly, and it serves its purpose well.”
“It’s absolutely impossible!!!”
“Few Improvements, Very Slow Customer Service Terrible onboarding.”
Share of the 176 positive reviews that mention it
“Great user experience, great guest portal, easy to use on the phone or on the computer, easy to upload new listings, the list goes on and on.”
“Pax is patient, smart, kind and incredibly knowledgeable about the full Hostaway system.”
“Enjoying Hostaway with the help of Shabeeb Razeen So far we have found Hostaway to be helpful in several ways.”
“I would highly recommend her to anyone looking for a smooth and stress-free onboarding experience.”
“I would highly recommend her to anyone looking for a smooth and stress-free onboarding experience.”
A drop after an update usually means the update broke something.