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Reset password doesn’t work Customer support is not helpful, they have no idea on how to support. Very disappointed
Money guzzler The app is not intuitive at all, and makes it very difficult for new users. Also, you can't change the type of payment if you're "in an active session". So you have to completely exit your session to switch the settings of paying per charge instead of PowerFlex keeping your card on file and constantly taking money from it. The EV model information is also incorrect; it tried to have me pay $50+ for 12 hours for my hybrid plug-in car that only goes 60 miles max and takes 2.5 hours max to charge which normally costs me <$6. It's a bad system and a bad app and not worth it for a single/few time use. I'm a student at UC Davis and they're forcing all EV drivers to pay through PowerFlex instead of through our normal payment app (which we still have to pay), because both the university and PowerFlex want to flaunt their "eco friendly" political stance but make it impossible for actual EV drivers to use their services.
Terrible Terrible app. When trying to view charging info it rarely works. Constantly says something went wrong. I’ve made sure the app is up to date and I have a strong cellular signal. When it does work majority of the data doesn’t show anything.
The Best Charger This is the best charging station. Clean and well maintained. And near Old Town Monrovia. Lots to do while charging. I wish there’s more.
First time at Powerup Pasadena I had hesitations for the time it would take to charge my Kia niro with only 50 k/w but it didn’t take very long and I am glad to be on my way! Also I was on the left side of the fence kinda under a tree so it was shaded and very nice on a 76 degree day
Difficult app I’ve never seen an app that is so difficult to use! I put money on it and I can’t even use it!! 🤦🏻♂️
terrible 100 steps just to charge my car
Best example of a vibe code app by a 2 years old Imagine opening the charger which tells you, yaaay we now have an offline mode, do you wanna try it. And you tap on yes. And then you wait 5 minutes in a “loading” screen and then it takes you to the login screen again :))) Then it ask you to fill out a 10 page 100 question form just to be able to start the charger. And after you filled out everything and press ok, the app just happily looks at, the button flashes and does nothing.
Perfect PERFECT SPOT
Terrible Expensive and terrible platform. Slow charging speed and overpriced power that leaves me better off at a supercharger 100% of the time. Awful app and charge points. Garbage company.
From 150 saved reviews since 11 Oct 2023, all countries.
Share of the 110 negative reviews that mention it
“You have to down load the app, you are forced to make an account (no guest feature), after that you have to do an email verification, then you have to enter …”
“The app also has major bugs with keyboard input.”
“The weird UI made it seem like it was impossible to charge my car for less than 9 hours and 36 minutes.”
“Money guzzler The app is not intuitive at all, and makes it very difficult for new users.”
“Horribly difficult app This is easily the worst charging experience ive ever had using an app.”
“Why are so many chargers that require internet access in garages with no cell reception?”
Share of the 32 positive reviews that mention it
“Simple interface This app is solid.”
“I was charging for free.”
A drop after an update usually means the update broke something.