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Off line The app will often show the cameras off line and when I look at the actual security camera NVR the cameras are fully functional.
Slow response App is really slow when loading
Bad experience The app allows you out more than a banking application. It doesn’t use face ID, so every time you want to use it, you have to physically type in your password. Also, the apps video playback is terrible. You can’t actually scrub fast forward and reverse on anything. You have to, you can only tap around or play it in at a faster speed, like 1.5X, for instance. Also, when you get an event and you tap into it, it doesn’t actually take you to the event, it just the app just opens in some random spot and doesn’t actually take you to the place where you actually care about
Useless camera system Don’t waste your money on this camera system. Complete junk and not surprising the app also is horrible.
Garbage I have no idea how ratings are so high. My cameras CONSTANTLY drop from the app. I am nonstop rebooting my system just to get cameras back in the app. So frustrating.
App Just 1 week ago everytime I go on the app it says uh no something went wrong try again I’ve had this app for almost 1 year tht has never popped up I never had any issues I have to keep exiting out the app about 4 times and then it works but then I’m if I go on the app 10 mins later again uh no soemthing went wrong I’m not sure If this app needs a better update for bug fixes etc but it’s really frustrating because I can’t see what’s going on in the cameras & hopefully nothing happens around the area where I really need my cameras and it’s not working
FIX ALEXA INTEGRATION Plain and simple, FIX THE ALEXA INTEGRATION. False advertising that you still claim Alexa compatible when many devices now AREN’T… typical company abandoning support for their products after making the sale UPDATE: got a useless response to this review from Lorex telling me once again they’ve discontinued support for Alexa integration (news flash: I already know that). What I want is for them to fix the issue! They’re trying to shift the blame to Amazon when in reality this is them not wanting to put the engineering resources into fixing the problem they caused. I will not be buying Lorex in the future because they clearly do not care about the entire lifespan of their products, they just care about making the sale. THEY ARE LIARS! Update: still no fix…. I recommend you avoid Lorex products at all cost. Another bug: there is no way to default the streams to HD instead of SD. Why would I want to view in SD??
4K Cameras That Default to SD — Absolutely Ridiculous! What is the point of investing in an expensive 4K Ultra HD security camera system when the Lorex app insists on displaying everything in low-quality SD resolution by default? Every single time I open the app to check my cameras, I have to manually switch the video quality from SD to HD. EVERY. SINGLE. TIME. This is absolutely unacceptable for a company selling premium 4K security systems. Customers pay extra for high-resolution cameras because they expect clear, detailed footage — not blurry, low-quality video that requires constant manual adjustments. What makes this even more frustrating is that Lorex doesn’t provide a simple option to permanently set HD as the default viewing resolution. How difficult could it possibly be to add a setting that remembers the user’s preference? This isn’t some complicated feature request. It’s BASIC FUNCTIONALITY that should have been available from day one. And judging by other customer reviews, I’m clearly not the only person frustrated by this ridiculous design decision. Lorex needs to understand that customers don’t spend hundreds or thousands of dollars on 4K security equipment just to watch their cameras in SD. If bandwidth or data consumption is a concern, let customers decide for themselves. Give us the option to choose our preferred default resolution instead of forcing SD on everyone. A security camera app should prioritize usability, image quality, and customer preferences. Unfortunately, Lorex seems to have overlooked all three. Until Lorex fixes this issue, I cannot recommend its camera systems to anyone who expects a premium experience from premium-priced equipment. LOREX: STOP FORCING SD RESOLUTION AND LET CUSTOMERS SET HD AS THE DEFAULT!
The worst App, never worked when needed The worst App ever I had, If never worked when needed, I this company is more interested in collecting/selling customer’s data
Why defaults to SD resolution when u bought 4K HD? I bought a “4K ULTRA HD NVR” system but it defaults to SD resolution when I open the cameras!! WHY? WHY? WHY? There is no setting where u could go in and change the default to HD!!!! I have to change it to “HD” EVERY SINGLE TIME when I check the cameras!! So damn annoying!!! And they refuse to change it when so many people have complained about it !!!! I liked the system before, but not anymore. DO NOT BUY HD LOREX SYSTEM when u want it to default to HD. Going to a different brand next time!!!!
From 245 saved reviews since 15 May 2021, all countries.
Share of the 168 negative reviews that mention it
“The cameras gave me the hardest time trying to connect to my WiFi (I work in IT, I tried everything and know my set up was just fine), the app is constantly …”
“Not loving this system This used to be a great system, but now it constantly freezes when you open a camera view.”
“They are sooo close to a top tier app, yet the app designers have taken som liberties in applying not aonly useless features, but int he scope of a security …”
“No one cares after they have your money.”
“Door camera very slow app rarely works I have fiber optic speed Internet yet my door camera is so slow that by the time it notifies my app, the visitor has a…”
“I can understand if multiple log in attempts are made entering a wrong password or from an unknown device but I am logging in on the same device every time w…”
Share of the 41 positive reviews that mention it
“I’ve had the system installed for almost a year and absolutely love it!”
“Lorex 4K Security Camera System, Ultra HD IP Indoor/Outdoor Wired POE Metal Dome Cameras and Smart Motion Detection, Active Deterrence Video Surveillance, 2T…”
“I try changing colors on the lights , and they do what you program them to do , over all I had had no problems I am very happy with the cameras and so is my …”
“The only way to free space is to format the SD card.”
“Ok but not perfect I like the app for several reasons, it is relatively easy to use, I can see live views, notifications are adjustable so I can mute them wh…”
A drop after an update usually means the update broke something.