CompareOpen in App Store
Needs updating Does not work well with Amazon Alexa skills. Not recognized as a device but instead you have to access skills to control with Alexa. Would prefer the app and tree being a device.
Polygroup DUMB products Does not work. Trash.
Unsupported app Why is this app even still in the App Store? It hasn't been updated in 3 years! It doesn't work. My "smart" tree is only a year old and the app has never worked for me. Sadly, there's no way to know about the app until after you've bought the tree.
Terrible App I would give this zero stars if I could! Followed the instructions as stated to get connected with no success. Waste of time! ID doesn’t show up in WiFi selection, network settings only says failed and doesn’t do anything else. Deleting the app and reinstalling it did nothing.
App doesn’t work! Don’t waste time! Agree with first review I saw- app button doesn’t even work to just began with the set up. You can’t use the Alexa either to connect the tree!
Junk App does not work. Period.
Poorly designed app This app does not work - poorly designed and not supported. Do not waste your time, as I have, trying to set this up.
Fix the app please So me and my parents download it and I won't work. I reset my phone and nothing. It's a waste of time. This is a bad app don't waste your time on this app! No wonder it has 1.5 stars! Waste of time bad app
Doesn’t work Doesn’t work don’t wast your time and return your product.
Dumb Very dumb do not waste your time it doesn’t do anything and you might as Well get rid of your product too.
From 65 saved reviews since 2 Nov 2019, all countries.
Share of the 56 negative reviews that mention it
“When I insisted it was something wrong with their application, I was then told (after being put on hold) that it was my home wireless network that was causin…”
“Asked to be put in touch with the manager, was told they were too busy, and they would call me back in 24 to 48 hours.”
“The tree it’s is a pretty good tree but too expensive if it does fully work and I think it is the Polygroup smart app that needs to be better / fixed / upgra…”
“So press the button for settings but keep in mind the button gets stuck after the first day.”
“Hands down the most difficult app and processes to complete.”
Share of the 5 positive reviews that mention it
“But now I have to climb behind the tree to switch the colors when I could have bought a tree with a remote.”
“Wi-Fi trick The most beautiful tree I’ve ever seen but it seems hard to connect to Alexa open your Wi-Fi connection on your phone and make sure you login to …”
A drop after an update usually means the update broke something.