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Terrible app If I could give it 0 stars I would, this app is always glitching, their “Ai” capabilities is the worst I’ve ever seen. You have to click through 69 menus before you get to the menu you need. Do not waste your money on this app.
My original negative review was removed So I’m saying it again. This app is a buggy waste of time. Why do they keep asking me if I would recommend it to someone? Who would possibly be using it for their work and have it be voluntary? No, I don’t recommend it to my friends 🙄
Trash app that doesn’t work as advertised Might as well use pen and paper with an app like this. I take a picture of the data tag and it can’t identify the model and serial. So I manually put it in via the picture it supposedly can’t identify. Most useless app I have ever been forced to use at work.
Updates Gets worse every update
Near Hit The truth of the matter is this tool is almost how I would design the app from the field perspective, taking into account office needs. It has all the functionality a truly versatile tool with the exception of training for the office from an engineering standpoint. This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished. This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help 1) generate the workflow summaries And 2) take a few thousand hours of existing invoices and see what your companies actual workflow is. When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market. When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from. It would work then for both field and technical use.
Garbage. Hot garbage. Silly app. No customer wants to read all of the fluff. Just wants the main info. Waste of time.
Keeps getting worse The app used to be decent at inputting data tags now it doesn’t even recognize model or serial numbers and they keep adding more hoops to jump through, which wastes more time on service calls messing around on this app
Easy to Use I’ve played with a lot of applications, and XOi is one of the easier ones to use.
HVAC Service Tech Company pushes this app for every service call. Seems like a waste of time when you can literally do everything on Service Titan. Tech support gets the 1 star.
Junk Junk
From 23 saved reviews since 4 Feb 2021, all countries.
Share of the 14 negative reviews that mention it
“Do better They must be paying the software devs low because the app constantly crashes and signs me out for no appearance reason and when trying to log back …”
“HVAC Field Tech/Team Leader This app is inefficient, loading pictures even with good reception is slow.”
“Do not waste your money on this app.”
Share of the 8 positive reviews that mention it
“Easy to Use I’ve played with a lot of applications, and XOi is one of the easier ones to use.”
“Something Changed with XOi The system is great except something has recently changed and getting to the approve button after auto generate has become a chall…”
“Near Hit The truth of the matter is this tool is almost how I would design the app from the field perspective, taking into account office needs.”