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Not working! Even after upgrade app still not working! I can’t manage robot with app. No map. No power regulation. No “clever cleaning”. Only on-off!
App not working I recently had an update on C12 plus and now it’s logged me out of the app and trying to sign back in with my email and it’s not letting me even though i’m using the correct email I signed up with along with I got a verification code sent to me and it’s stuck at that page where you click next and not doing anything. I tried reaching out to Support on the app and it’s not letting me.
The worst robot ever I have to factory reset the robot again because it does not returns to the station or it gets lost in the middle of the house. It still have the same problem. This is unacceptable, I have had the robot for 1 year or 2 and it is useless. It leaves water everywhere or does not vacuum properly. I do NOT recommend it at all
Map disappeared After long hours mapping my home, the yeedi software lost my map. My history shows one day vacuuming room by room and the next day no map to go by. The vacuum still works but has no way of knowing if it’s getting the whole house without a map. Annoying to have to remap.
App ok but vaccum is not communicating properly The vacuum is not completing command to start selected room cleaning. Says, designated area not found. Returning to station. ? On iPhone 17. That phone also succs btw. Never had to restart so many times as it looses connection to the internet completely. Wifi and 5G. Maybe that is also the issue I’m having with this vacuum. So the App is ok. The vaccum also. But the communication between them needs to be updated.
UPDATE YOUR APP The problems facing this app and software have been going on for months and no response has been given. Tech support dodges accountability and refuse to take action. Do not buy yeedi.
Sucks!!!!! Get a better one!!
DO NOT BUY THIS ROBOT I would not recommend this brand! I have had this product for about six months, and I have tried everything listed in the owner’s manual to resolve the issue. Nothing has worked. I reached out to YEEDI support expecting actual help, but they just kept sending me generic responses that repeat the same troubleshooting steps already listed in the manual. Their support has not been helpful, they have not followed up properly, and they have not offered any real solution. For a product at this price point, I expected much better quality and much better customer service. At this point, I would 100% not recommend this product to anyone! This has been disappointing, and the support experience has made it even worse.
App can’t fully connect I’ve had my Yeedi for several years. Recently the app just timeouts when trying to connect to the robot. I can only access the start, stop and recharge options
Always get offline for no reason Horrible experience
From 154 saved reviews since 2 Aug 2020, all countries.
Share of the 113 negative reviews that mention it
“Till disaster stuck with App disconnected from robot and robot despite being online, wasn’t shown as offline in app.”
“Till disaster stuck with App disconnected from robot and robot despite being online, wasn’t shown as offline in app.”
“I can get it to work without the app by just pushing the power button, however I can’t program it to do anything but bounce around with no particular pattern.”
“Think twice on acquiring this product, definitely I should heed the advice of "You get what you paid for...", this time it was way less since any of this mac…”
“Update ruined the vacuum After the update, the vacuum just wander around the house aimlessly, and ignored all the boundaries I setup and order of the rooms.”
“Firstly, every time I open the app I have to wait 5 seconds through an ADVERTISEMENT for a different vacuum!”
Share of the 28 positive reviews that mention it
“We Love It Saves us a lot of time.”
“The interface is easy to use.”
“Vacuum is great It’s a bit of work to get it set up, but once you do, it maps well, returns to dock, empties itself, I’ve had a bit of challenge to keep it o…”
A drop after an update usually means the update broke something.