Rudimentary at best Needs excessive improvement and immediate attention.
Rudimentary at best Needs excessive improvement and immediate attention.
Good value with many issues Migrated from Guesty for Hosts when it was discontinued. Hostex seems to be a good value if looking for a low cost PMS. It does have many issues that I have also sent to customer service team. Hopefully they are taking a look at it them. - Finance reports are useless. I have to manually review every reservation in the booking platform and manually calculate sales tax due at the end of the month. Need better accuracy on finance data coming in from the different booking platforms (accommodation vs cleaning vs taxes, etc.). - No short codes for number of adults/children/infants/pets to be able to add to a message and confirm with guest prior to arrival - direct booking site is terrible, no capability to customize, add info pages or rental agreements - no capability to auto-charge final payments for direct bookings. - no way to automatically identify & tag repeat guests - no way to add reservation tags to tasks for communication to cleaning team Might switch to a more expensive PMS to avoid all the manual work.
THE BEST & MOST AFFORDABLE The is the best all around pms I have ever use. I have used several major pms, this one is by far the best and the most affordable one.
Incredible This app is really impressive! I have one STR that I list on Airbnb, VRBO, and booking. I have used guesty for hosts for 3 years, but greedy guesty is closing down the platform and forcing users to upgrade to a more expensive platform. I searched for alternatives and found this. The price is unbeatable and the software is actually even better than guesty. I’ve only been using for a week, but wanted to spread the good news. This app rocks. It has tons of integrations with all the major players and I don’t think anything is missing. I’m also surprisingly really impressed with the AI message capability so far. I’m very glad I switched! My only complaints are: 1. It doesn’t offer a dark mode. 2. You can’t change your default home screen. 3. It doesn’t display guest photos in the app. Maybe API doesn’t share those for privacy reasons, not sure. Hopefully devs can add those options!
So close to outstanding This PMS punches way above its weight class at a fraction of the cost of many other providers. It has features and support for stuff that no other PMS even comes close to. However it is so buggy you might not have the patience for it. I just spent 30 minutes trying to upload a receipt image. It simply will not work unless I force-close the app and relaunch. Owner reports are already so clunky and tedious and then every time I try to work on them one gets stuck and we cannot generate reports until that previous request is manually reset by support team. If these folks could tighten these and similar bugs up it would deserve top marks. In the meantime be ready to be chatting with support team easily once a week.
Do not use this platform If I could give it 0 stars I would. They double booked one of my homes. Customer service takes forever to respond. They will put the blame on you as well. Never received notifications from them, even though notifications were on. Waste of my money. Don’t use them.
used caution platform does not reliably push prices to channels resulting in major under charges.
Both good and not good at the same time Lots of really great features but definitely some things they need to work out too, starting with the error messages and the limitations that come from bringing on properties that you cohost. The personal booking site is also confusing and doesn’t actually provide a link unless you jump through several hoops to get it. It also isn’t prominent enough to bring anything anyway. There is seemingly no way to truly and easily reach support and they make that pretty known by just connecting you to a bot. I like it a lot, it’s made my life quite a bit easier, but it does have room for improvement
Dangerous This is a dangerous app to try and use, because they don’t pull over your settings from Airbnb, I have never had instant booking allowed yet they allowed it without me knowing, and I blocked off dates on Airbnb that they didn’t transition over so now I’ve had instant books on blocked dates without me knowing, so now I’m gonna get charged by Airbnb. They also make you wait five days to cancel so you have five days where people can instantly book block dates and cause you absolute mania on your Airbnb. Do not use this app.
Nice interface and easy to connect The Hostex app works nice and connects to my accounts quickly. It lets me showcase my property quickly and effectively
From 24 saved reviews since 20 Jul 2022, all countries.
Share of the 4 negative reviews that mention it
“Waste of my money.”
Share of the 19 positive reviews that mention it
“== Unified Inbox for Effortless Guest Engagement == Having to manage guest interactions across multiple platforms used to be a challenge, but Hostex solves t…”
“Its interface is simple and beautiful, and its operation is simple and easy to use.”
“Its interface is simple and beautiful, and its operation is simple and easy to use.”
“== Real-Time Synchronization for Hassle-Free Management == With Hostex, I can enjoy real-time synchronization of calendars, prices, reservations, messages, a…”
“== Real-Time Synchronization for Hassle-Free Management == With Hostex, I can enjoy real-time synchronization of calendars, prices, reservations, messages, a…”