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We added shift swap feature into this new feature so that your agents can request shift swaps for approval.
Comstice Quartz helps to call center agents to access their daily scorecards, quality assurance reviews, upcoming shift details, team calendar, manage time-off requests and shift preferences. Comstice Quartz can be integrated into any call center platform, can work as an on-premises solution as well as SaaS. Comstice Quartz app is an extension to the Comstice Quartz Workforce Management software. Companies can purchase the Comstice Quartz Software platform and use the mobile app without any limitation. Comstice Quartz administrators at your company can enable the permission of the mobile app and you can use your existing account to login and access your workforce management and quality assurance features.