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Lorex Pro is trash I hate this app. I can’t never check my cameras and it’s very difficult when trying to navigate to nine cameras. It’s not easy at all. I wish I could give it a zero star review.
No good When adding cameras to this app, the app glitches out every single time this app is worthless. Don’t waste your time.
Lorex has never used this app Lorex has never used this app to watch footage and download events. I am a Lorex pro installer and cost is the only reason why I use this system. Very unintuitive.
App Issues I spend almost 5k between cameras and installation. I’m not happy at all with the app most of the times couldn’t see a few live shots cause the image doesn’t load even when my phone connects it to wifi. The developers has to do better with their app
Works well Not sure why this app has such a bad rating, this has worked perfectly for me.
Needs serious overhaul Used both LOREX apps, classic & pro including the NVR software. Wish the pro was more like the classic app, but with pro features. Pro app & NVR software is convoluted & overly complicated, video playback is lacking, I have missing videos, I always have to view them from the lock screen notification, going into the app they don’t show.
This app is terrible This app is terrible. I leverage cameras that are all wired into the NVR which then wired into my router. I can be local to the network and the cameras still time out and won’t connect to them when alerted or real time. It’s the same when traveling, trying to look at a notification of activity. This app is not reliable other than for notifications. You can’t actually view the footage or look into the live view.
Useless! The app is a complete joke! The cameras seem well built but the app is useless and it doesn’t seem like they care about making it better
Needs Improvement I’ve used the Lorex Classic App and still do with 1 system that I own. I upgraded another system that requires the Lorex Pro App and I’m not as happy with it. I set up Motion Detection on 3 of my 8 cameras with Push Alerts. You have to click on each alert in order for them to show up under Events under each camera. In the Classic version, you could just go into the App and view all Events under each camera. It’s too time consuming to have to view each event for them then to all show up under Events when I just want them all in one place and to be able to view them whenever I choose under Events under each camera. Also, 1 camera doesn’t even record Events correctly even though I have the area drawn and the sensitivity set to 100. What should be an upgrade has led to disappointment.
1 people found this helpful
App Will Never Notify As a CCTV installer, Lorex has been a nightmare for us. We get nonstop complaints from customers about not receiving notifications on their phones/tablets as expected. We have since dropped Lorex equipment and moved to UniFi’s platform instead. It’s a shame Lorex never updates this app with bug fixes!!
From 50 saved reviews since 1 Aug 2023, all countries.
Share of the 32 negative reviews that mention it
“The Lorex Cloud app was not a bad app except that it did not provide AI motion detection, which caused massive amounts of false alarm events caused by everyt…”
“Atleast let me upgrade recorders for no extra cost if it’s less expensive anyways if you’re going to skimp on the app!”
“Very Unreliable App — Not Worth the Price This app constantly fails to connect, even when all my cameras are online and my phone has full Wi-Fi signal.”
“This worked way better on Cloud - you could open the app immediately after a notification and catch activity, with Pro it wastes valuable seconds in having t…”
“Doesn’t work on iPads How does the business/professional app for an expensive commercial camera system not work on the most popular American (and um Canadian…”
“I can’t never check my cameras and it’s very difficult when trying to navigate to nine cameras.”
Share of the 12 positive reviews that mention it
“Smart motion does better if your cameras have that function, however most of our older 4K cameras do not.”
“The app is easy to use (very important for customers), fast, responsive and does everything you need it to do.”
A drop after an update usually means the update broke something.