Palo Alto Link

Unable to login to the app I am trying to login using a US phone number and I get an error message "We may be experiencing a technical issue..." I don't receive the code to login

Never have the available car! As title

terrible app great idea in hindsight, but incredibly buggy app I always have to close the app and reopen and close the app and reopen in order to book a ride. the estimated time of arrival is always inaccurate because the driver always goes to pick up other people. for example I wanted to get to work one day at 2:30 and the estimated time of arrival said 2:15, but I did not get to work until 2:45 (for what was supposed to be a 15 minute drive at MOST!) because the driver picked up so many people, and dropped them off FIRST! I don’t care that rides are cheap, I don’t care how many free rides they give out. it’s ridiculous that it’s so inaccurate and you do not know when you’re gonna get to your destination and a buggy app doesn’t help.

Great Idea, Worst App It needs so much work on the development part: Even though the idea is great and super useful to find a ride in the most affordable way in PA, the app is super slow or freeze almost all the time- I have to quit and reopen the app again and again (and again) just to be able to book one ride. Also, after the payment method I use failed one time due to a credit card issue (although later I updated it and it should be working) they didn’t process it for so many days that resulted in not being able to use the app at all.

Great for seniors Excellent service all around

App Freezes and Often Needs to Be Reset When I open the app and select one function, when I want to move to another function, it freezes and does nothing.

Weird solution to public transit This service is better than nothing but the inconvenience of using it due to extreme wait times along with long drive times makes me wonder why this is seen as a better solution than just adding more buses and more routes

For too many notifications They keep nagging me to take a ride, even when I am outside the pickup zone. I’ll take a ride when I have a reason to, not when the app tells me to.

Gets you around Palo Alto affordably The service does what it says it does. Gives you a ride from Palo Alto to anywhere in Palo Alto during daytime hours. The driver was courteous and came within 7 minutes. App is modern and shows driver location when picking up. Note that they do not go door-to-door, but “corner to corner”, so I had to walk to the end of my street to pick up the ride and walk the half block to my final destination. not an issue for me, but may be for people with mobility limitations. cost about half as much as an Uber Wood. The driver said they also serve kids and teens. So this is a good option for kids needing to get across town that carry a smartphone. They also accept cash.