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Three the liars I was coerced by false ads online and the stores set you up to destroy your credit score 💔 I now use O2. I feel so wronged 💔
Super displeased It is the bare minimum of usability. The whole service. Customer service is usually a string of people trying to sell you the latest data pack or plan then transferring you to other people who tell you something completely different. Gee wiz it is so hard to keep yer cool during these interactions. Expect to take an hour to figure anything out on the site or the app because the UI sucks so bad, and then *surprise* guess you have to reach out to chat for them to fix whatever it is you’re trying to do! Something as simple as pausing your plan for a month, you have to reach out to chat! Refunds, what are those?
Too many updates Three app is decent for managing my Three mobile account. It is only decent: problems are: they use a black white and red colour scheme that makes it difficult to tell what button you do (or don’t) have selected. They also constantly update it, and demand that you download and install the update, which, when you are attempting to set up or reestablish connectivity can be exceedingly frustrating.
New Amazon SIM card I’ve used Three the past four trips to Europe and haven’t had any issues. Unfortunately, I can’t log into the app as I’ve run out of email addresses. I can’t log in to add the new number therefore cannot use the app on this trip. I’ve read the FAQ’s but saw nothing to help with this situation.
No support. On your own. Bought a service. Could not login from app as there is no 07* number associated with it. Sent email for help but no response. The only good thing about 3HK is its eSIM works.
Unable to activate the DIY prepaid SIM Purchased the DIY Prepaid sim ($268 HKD) online and received it 3 days later by mail (HK Postal Service). The DIY Prepaid SIM not available at Fortress electronic store. Followed the instructions on the package. It is useless. It says to download My3 App. The Apple App Store only shows Three app. I don’t know if that is the same. Anyway, will not activate the sim. Called the customer service number provided in the SIM packet, they are not helpful. Saying that customer number is only for monthly plan customers. Additionally, 3 does not have eSim. If your mobile phone does not have SIM card slot, you can not use 3 service.
Foreign non-Freindly Where to start. Arrived in the uk from a foreign country and i needed a European cell service so I decided to go with three. Got one of the cheapest packages because all I wanted to do with it was make calls. What I didn’t know is how unfriendly three is to foreigners. You can’t set up an automated system with three unless you have a British bank account which comes with plethora of problems in of itself. God forbid you forget a payment because chances are your service will be completely shot forever. My eSIM drops frequently constantly hit my cap even though I’ve made a whopping 7 calls in the past 2 weeks all under 10 minutes.when you call three customer service where they’ll tell you the problems fixed but nothing changes. I DO NOT recommend three to anybody who is often traveling or temporality staying in the UK unless you have a 300mg+ bottle of Tylenol to help you through the experience
App Broken The app is broken when buying a new data pack. When setting the plan up as auto-renew, it defaulted to an old invalid card and wouldn’t let not allow the card to be changed anywhere in the app or online. Three has the absolute worst customer service. They wasted hours of my time and were not able to help in any way.
Three Pay as You Go As a pay as you go customer I find this app easy and straight forward, but what I think the app really could a widget, maybe with remaining allowances or pay as you go balances. Otherwise, it's useful and serves its purpose.
1 people found this helpful
DO NOT DOWNLOAD This app does not work. Every update the performance gets worse and worse. It does not let you into your account it just gives a blank screen most of the time. Often when I try to purchase an add-on, it places the add to cart button outside of my screen! So it is impossible to actually add anything to the cart. DO NOT USE
From 49 saved reviews since 15 Aug 2019, all countries.
Share of the 30 negative reviews that mention it
“You can’t set up an automated system with three unless you have a British bank account which comes with plethora of problems in of itself.”
“One day Boost - Not working So I maxed out my data usage.”
“Also, beware of maintenance days when both app and website are offline.”
“It is still difficult to select the tiny link, even on my large phone screen, instead of the link to purchase their expensive add-on.”
“Each time I go on the app to purchase an add-on for my PayG account, they offer me an expensive one (£35) in very large print instead of the £15 one I have a…”
“Expect to take an hour to figure anything out on the site or the app because the UI sucks so bad, and then *surprise* guess you have to reach out to chat for…”
Share of the 15 positive reviews that mention it
“It’s really fun and it makes me think about my moves.”
“The 3 app is easy to use and easy to navigate through to find information for your account.”
“A decent app to use and the bubble game is addictive!”
“It is only decent: problems are: they use a black white and red colour scheme that makes it difficult to tell what button you do (or don’t) have selected.”