★★★★★Johnnyprovidencev24.09.226 Sept 2026
Absolutely terrible I can’t believe my company pays for this garbage.
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CompareOpen in App StoreAbsolutely terrible I can’t believe my company pays for this garbage.
The worst The worst and I haven’t used others. First of it time lags . Second buffers a lot . Third , the server ooo my the server stops working or error and how should I feel safe when I’m using this for my safety . And I can’t get a new one bc this is my building board that uses it or their tech person that does everything for them . Idk in computer I heard it doesn’t have server error but it’s an app for the phone when it has mobile in the name so it should be working on the phone.
No support anywhere Cannot log back in and there is no useful guides or numbers to call whatsoever to assist with the issue.
Outdated It is a shame, I have lost business because of this app
Almost unusable for non-tech people I don’t know how people use this if they aren’t tech people. The icons make no sense. The buttons all do different things. There’s no logic to when you click a word or just an icon on certain settings. The ability to troubleshoot the app is non-existent. Once you are connected, and your cameras appear, it is not intuitive at all how to change your views. The search feature is awful! Try to narrow down the search time to 10 minutes and it wants to return two hours, then makes you wait as it buffers. This app needs to be rebuilt from the ground up. Take a look at the Eefy or Nest apps please!
STAY AWAY FROM THIS APP AND COMPANY Do not go with this company for any security needs. This ap has not worked for more than a year. I thought I could try to figure out what’s going on to no avail. This app is trash. This company is trash. I tried to contact the Exacq but probably will never hear back from them. I need to look for a new provider for this service. So bad
Disappointed Cameras keep buffering then timeout.
Useless This app is a ridiculous waste of time. It’s only worked about 5% of the time. Even then, the camera feeds would die after being connected for just a couple minutes. How this app is still in use…I don’t understand. This kills the validity of my system. Lame.
Completely worthless I had hopes for this app, but considering the poor support and quality of their computer software and VMS, I can’t say I’m surprised. In four years, nothing has changed It’s sad as now Exaq has talked to pretty much every other JCI/Tyco owned companies. The only plus is delisting it from pay devices will free up space. Hey Milestone! On my way!
Useless Piece of junk doesn’t work
From 150 saved reviews since 29 Jan 2016, all countries.
Share of the 137 negative reviews that mention it
“Roll back to when it worked fix the bugs and test before you release.”
“Most I talk to when they on road like me, check their homes with $50 WiFi Cam and not Exacq because it’s easier and it works!!!”
“Haven’t been able to use the app in a month or 2 after the last update.”
“without the admin account password from the company who sold us and installed the camera system (as they are the administrators).”
“So you have to touch the 3 bars and then quickly hold your finger down on the camera menu item before it disappears.”
“My customers spent hard earned money and I refuse to let them not get what they paid for.”
Share of the 7 positive reviews that mention it
“Once you navigate the app and with the new configuration backup and reloading for clients it is simple to setup.”
A drop after an update usually means the update broke something.