Agoda: Cheap Flights & Hotels

Very unreliable booking application. My experience with Agoda has been extremely disappointing and has seriously damaged my confidence in this platform. I booked The Rembrandt Resident Bangkok through Agoda for 1–4 November 2026. Unfortunately, due to an electricity outage at the hotel on 2 November, which left essential room facilities unavailable, I had no reasonable choice but to check out early. The hotel acknowledged the situation and agreed to provide a full refund for the two unused nights. The hotel receptionist even assisted me in contacting Agoda to facilitate the refund process. However, what followed was an unacceptable customer service experience. Despite the hotel’s agreement, Agoda repeatedly delayed the refund, continuously referring to its third-party booking partner and providing excuses rather than taking ownership of the matter. As a customer, I should not have to spend so much time chasing money for a service I never received, particularly when the hotel had already agreed to the refund. Agoda’s responsibility does not end when it successfully collects a customer’s payment. It also includes providing proper assistance, accountability, and fair resolution when something goes wrong. Unfortunately, my experience demonstrated the opposite. The lack of ownership, repeated delays, and disappointing communication made an already unpleasant situation considerably worse. I expected Agoda to act as a reliable booking platform and protect its customers’ interests. Instead, I was left chasing a refund and repeatedly following up on an issue that should have been resolved without unnecessary complications. Think twice before booking through Agoda. A booking platform should be judged not only by how easily it takes your money, but also by how responsibly it handles problems and refunds. This experience has significantly undermined my trust in Agoda. And short to the point “I still haven’t received the refund that I claimed about 10days ago which is totally agreed to refund by hotel for the absent to accommodate minimum needs for stay.

Disgusting platform This is absolutely ridiculous, and I should have listened to the warnings on Reddit. Basically I booked a hotel through Agoda and the actual hotel has a refund and cancellation policy but Agoda says the hotel didn’t allow it to be refunded. This is such an undercut tactic and absolutely disgusting way to conduct business, I’ll never use this platform again.

非常垃圾的平台 定了酒店 app上查不到

错误推荐 我要预定今天的行程，他给我直接跳转到第二天，直接定错了

Great Booking App I love that you can cancel at no charge when you book by accident the same day 💕

Review Smooth

Best App for hotel booking Recently I’ve travelled to Thailand and while searching for hotels i explored many apps but none could match the price, features and flexibilities that Agoda is providing. Highly recommended

تطبيق نصب تطبيق احتيال

Misleading, for me it’s one of the worst travel app Made reservation for a leisure trip to Punta Cana. Provided credit card information for the charge. Few days before the trip they canceled my reservation and made me book a new one. I contacted the hotel and they told me I did not reserve the room that was on my reservation confirmation. After a hard time to contact Agoda I had to send proof of my reservation 3 times and they finally accepted responsibility. Offered me 10% returned to my credit card for the room downgrade, we accepted it and provided the same initial card. Received confirmation and yesterday got the newreservation canceled again. They gave me the “run arounds” trying to make it hard to re-instate the reservation. Offered to send email with secure link to pay for the reservation with the offered discount but the email never arrived.