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The Gold Standard We have or had status with a few hotel brands but as years pass we really appreciate Hyatt for being simply better than the rest. This is less about the app, I think apps are generally useful across the industry, it’s more about appreciation for the brand and keeping up its standards because Marriott and Hilton mostly is now diluted shell of hospitality.
Misleading Reward Nights Availability Hyatt needs to fix their Reward nights availability filter. They will report the rewards prices on hotels. However, when you select them, they reveal that they are unavailable. This has been a frustrating experience
Some tweeks This app doesn’t really accept autofill from an iPhone. And the phone number field can’t even toss out common delimiters.
Cannot log in anymore Changed password multiple times, tried both the app and the website, still cannot log in.
Needs a way to attach confirmations to account Needs a way to attach confirmations to account. Right now need to call.
Great Hotels and BEST loyalty program Been with Hyatt since the mid 1980s and they have never let us down. Great customer service, spotless room and beautiful lobbies and amenities.
Love to Stay I have been staying at the Hyatt chain of hotels for many years. I’ve always enjoy my stay.
No satisfaction Told to download a new update would not do it so I could not use my Hyatt app
We are still iOS 18 family Hyatt app forced us to use iOS 26, this is totally no sense. Still plenty of people using iOS 18. No other app required iOS 26 only
App crashes a lot Frustrating that I have to sometimes turn off my phone because the app freezes and says error
From 245 saved reviews since 20 Nov 2017, all countries.
Share of the 82 negative reviews that mention it
“However, twice now in recent months when an update is pushed to fix bugs and improve the app, it removes existing bookings from being automatically viewable …”
“Voiceover does not read any information in the tabs any longer and you cannot interact with or access key information about your account or reservations.”
“Hyatt’s growth is slow, especially in certain countries, and its customer support is lacking.”
“It’s a sad day when a company gets so large they insist on automation, lose the personal touch, and can’t take simple walk-ins.”
“Additionally, there are no email confirmations of the changes so it is difficult to have peace of mind that I will have the correct room and won't get charge…”
“He said that is not possible, the only way is to call the reservations line or book it online.”
Share of the 143 positive reviews that mention it
“I’ve used this app since then, and I love it.”
“The app provided detailed information about the hotel, room options, and pricing, making it simple to find the perfect place to stay for my trip.”
“It’s easy to book travel, see my reservation stays, redeem points and my free night awards.”
“I sound like I work for Hyatt but I’m just a happy customer.”
“The convenience and efficiency of booking accommodations through the app made the process stress-free and enjoyable.”
A drop after an update usually means the update broke something.
“I spent a lot of time & money with Hyatt last year, but I think I need to find a new property now.”