★★★★★kmcallowayv8.1.021 Oct 2026
Error message on every sign-in attempt Keeps giving me an error and will not let me sign in
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CompareOpen in App StoreError message on every sign-in attempt Keeps giving me an error and will not let me sign in
Can’t get to other plans I have 2 plans and if i open one, I can’t back out to open the other plan,!
Terrible app, use webpage For a company of this size with an important goal in healthcare, it is painful to use their app, and has a terrible user experience. With glitches and errors all around. Don’t trust it, and better use the their webpage, which is also terrible (maybe by purpose)
United Concordia This app is horrible. It asks for SS and birthdate if I don’t have member number. Idk why, but my card doesn’t have it. I input the SS and birthdate and it just repeats the same request, over and over and over
Not user friendly Nothing else to say
Why make an app that’s just a fake browser that takes you to the website? If you can’t make an app, don’t make an app.
Terrible I’m trying to find a dentist using the “Find a Dentist Link” which should be pretty simple yet when I click the link it asks me to login or choose a dental network. The dental network listed on my card isn’t in the drop down menu and I’m already logged in. When I re-login it send a message on the same cycle. First impression is that the app is pretty worthless
functionally just a website no internal messaging, no real account services or resources. just a glorified google maps search for dentist offices, with some phone numbers attached. this app does not need to exist
App needs improvements App needs to be revamped and needs some updates to keep from either crashing or not having proper information
Error I cannot log in and I’ve tried for days
From 156 saved reviews since 11 May 2018, all countries.
Share of the 116 negative reviews that mention it
“Won’t allow login.”
“Unable to login After creating an online account I am unable to log in to the app.”
“Why offer the feature if it doesn't work?”
“Difficult to view Tried to view an EOB as I needed to email or print.”
“I can’t search for dentists, many buttons don’t work, menus glitch when you click them, and viewing coverages is not easy to navigate.”
“Therefore I was billed additional money out of my normal benefit for something that should’ve been covered because they didn’t want to cover it since they do…”
Share of the 29 positive reviews that mention it
“Enjoy the app ILike the app it needs one more feature they .”
“Looks good and easy to use It took a min for them to fix the issue of the app not letting people sign in and I must say I wasn’t expecting a response.”
A drop after an update usually means the update broke something.