CompareOpen in App Store
Buggy App is sluggish When it is working. It’s common to have to delete the app and reinstall it to get it working. The latest version doesn’t work at all.
Bugs bugs bugs!! No support response Most recent version of HailTrace is so buggy that every time you open it, you have to reload the maps and for some reason, Support doesn’t seem to be aware of this or able to fix it, but it cost us so much time in the field. Pretty much the most critical aspect of the entire app that fails to work consistently even after a reinstall. Using the latest iPhone 17 Pro.
Horrible Update Your newest update is awful. It’s laggy, won’t load, crashes. How do you do an update for improvements to the app and in the process make it work. We pay for a national plan, this needs fixed ASAP. We have been loyal customers for years.
1 people found this helpful
Perfect for what it does The app is great and is a huge help in the insurance world. Aaron T. from tech support was very helpful when I had a question about my account!
Exceptional customer service Spoke with Rachel today solved my issues, amazed it was even after business hours, no delay in getting ahold of someone on the phone, customer experience 10/10
5 Stars! HailTrace is the ultimate tool for mapping storms and pulling hail dates!
Great software HailTrace is a vital part to our company’s success. It’s used frequently and their customer service is top notch.
Hail Trace is Awesome! This app makes life so much easier when it comes to hail and wind claims in roofing. The app itself is easy to use, and is an invaluable tool to our business.
Best Hail app there is Been using HailTrace for 3 years now and has been the most reliable hail app for years.
Owner at Campbell’s Roofing & Construction Great app. Give me a good preference on the way to any job about recent storm damage to be able to discuss with potential Roof Client. It is part of our standard operating procedures.. 10 out of 10 recommend
From 92 saved reviews since 31 Oct 2012, all countries.
Share of the 34 negative reviews that mention it
“It’s laggy, won’t load, crashes.”
“Too much money for no service.”
“It’s laggy, won’t load, crashes.”
“Waste of time You must register an account to access maps and info but it kicks you out every time you submit an account.”
“Y’all ruined it New update completely ruined that app.”
“Touch interface is slow and jumps all over the place.”
Share of the 57 positive reviews that mention it
“We’ve been using hail trace at Lime Roofing and Solar for years and love it!”
“The app itself is easy to use, and is an invaluable tool to our business.”
A drop after an update usually means the update broke something.