Carrot Express

New/updated app is a mess! So frustrating! Lost all of my history, rewards/points. They have no clue what to do in store when you ask them about it. After purchase, tried to upload a receipt, it doesn’t work. Thought maybe it would get corrected within a month or two. I understand it takes some time to work out the kinks. Nope. Still not working. Put in a ZIP Code to get a nearby location and place an order. Of course that didn’t work. My last two orders I have had to go in and wait the 15-20 minutes because the app just doesn’t work. I also noticing that when traveling to different locations, there is great inconsistency in the quality of the food. I guess I should be grateful that my home location is so good. On a positive note, I eventually found someone at corporate that was able to help me and was kind enough to issue me a credit for the lost points. Still no order history or any fix for the other problems. Should’ve left well alone until you beta tested this new upgrade.

Love it Love the food , love the service, love the app.

Payments Guys, you gotta do a better job of payments. Where is Apple Pay?

Needs improvement This app is constantly glitching every time I try to place orders. Definitely needs improvement!

Annoyed Annoyed that tip amount for fast food pick up order is automatically filled in. This is fast food not a full service restaurant.

Poor experience This stinks of being a poorly implemented Web app, there is no Apple Pay support.

Default Tipping is Not Great Why does the app default to adding tips? It's a very sneaky design.

INCONSITENT Order is never correct the workers here in Boca do whatever they like don’t follow instructions and lack accountability and management. THIS IS BEYOND SAD SERVICE AND ILL BE FILING A FORMAL COMPLAINT WITH CORPORATE!