Wally Health

Useless app I was told I could only book appointments through the app.. it is not available anywhere! It's just a loading screen. I feel scammed by the idea of "unlimited appointments" just to not be given the option to actually BOOK any appointments. So frustrating.

Not worth it The app has barely any information or functionality. The targeted ads are constantly talking about limited time price drop to $149, which I have never seen a time where the subscription isn’t $149. There is SUCH LIMITED appointment availability, it completely ruins the whole concept. I’ll be lucky if I get 3 cleanings within my 1 year and it’s very challenging to schedule. Definitely going to cancel membership.

Unwashed hands Hand sanitizer is not an acceptable method of hand washing.

What’s the point of this app? I hope this apps is still “under construction” because it is beyond bare bones. I just downloaded it because I had my first appointment a few days ago and wanted to make sure they’d be sending me the whitening tray I requested. There was no info about that found and no way to contact anyone to make the request. As far as apps go, this feels like a storefront at best. The cleaning was good, but the operation feels like a storefront too.

Long waits; bad customer service The cleanings are good IF you can get an appointment. Good luck trying to reschedule. Their text responses take days for a response and are inadequate.

Beware Scam Practices Don’t think this app or their website lets you schedule, reschedule, manage billing, cancel membership or anything like that. One day they text me “we opened a new office. Would you like an earlier appointment on Wednesday or Thursday ?” I text yes and suddenly they schedule me for Wednesday at 3:30 in the middle of the workday and I lose my old appointment that was about to come up. Now I have to wait another 4+ months for a new appointment because I’m in the back of the queue. $250 for 2 cleanings a year at the very most

love my membership, app is handy App is simple but gets the job done. the service is always friendly and thorough. Been a member 6 months and very happy with my ability to make appointments or cancel. I love being able to get my teeth cleaned in the same manner/frequency I get my nails done or hair cut. The waitlist feature is the best to get offers for sooner appointments and full their last minute availability. cleanings and replies from customer service via text. Like all appointments in NYC you may have to book somewhat in advance but that’s to be expected.

App is pointless Cannot reschedule appointments, view receipts from membership purchase or anything. Only has 2-3 screens total that you can’t do much with besides update billing since that’s all that matters. So hard to get help with this platform. I had asked the AI bot for a receipt when I signed up and it said someone would reach out to me months later, nothing.

Great Service I recommend 100%. It’s great when you don’t have insurance.