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Barely works Nothing feels better than standing outside my door trying over and over to unlock the door and getting nothing but timeouts.
Terrible What a horrible app, simple, has almost no functionality and doesn't work
Can’t control ac. The app works to unlock and lock the door, but when it comes to trying to control the ac it just keeps telling me to try again with nothing happening at all.
Softwares need update We upgrade to iOS 27. And app it’s not working. Can’t control home temperature need to fix it. Please. Thanks
Work alright for unlocking and locking door I haven’t tried to use it with my thermostat yet, but for unlocking and locking the door it has worked fine for the most part. The only issue I have is that it will say that the door failed to unlock when it actually was unlocked when using the app to unlock it.
No Google or Alexa integration The Ambient Home app is the only way to control the thermostat and Ring camera in my townhome, and it refuses to work with Alexa or Google Assistant. I’ve tried everything — the native Honeywell and Ring apps are completely locked out, so I’m stuck with this one clunky app. No voice control, no routines, no “Hey Google, set the temperature to 72,” nothing. In 2026 that’s just unacceptable for a “smart” apartment system. Please add proper Alexa and Google Home integration. Until then this is a major downgrade from actual smart home control.
Love it I couldn’t get it to work and couldn’t get in touch with customer service- but once they finally reached out it was a fast and easy process. I love the app because I’m gone to a different state literally everyday for work - & I can control the thermostat and door lock anywhere I am.
This app is terrible If you want to be locked out of your home on a periodic basis for no reason use ambient!
Good when it works As a disabled person in an Ambient Home-enabled apartment, I have found the app extremely useful when my mobility is limited. It does, however, break far more often than other utilities. For instance, yesterday there was some kind of bug that set folks’ temperatures to read as 33 degrees, so the HEAT came on. In Atlanta. In early September. They fixed that pretty quickly but now light control has totally disappeared from the app. Come on y’all—get it together. Few people who use this app have a choice about using it; it comes with the rental. Unfortunately that may play into a lack of resources dedicated to fixing its bugs.
Connect to third party apps Enable connectivity to Alexa or google
From 150 saved reviews since 18 Jan 2025, all countries.
Share of the 132 negative reviews that mention it
“It’s completely broken.”
“App is useless An app to control home automation that doesn’t support shortcuts?”
“Terrible app Honestly don’t know if it’s the app or WiFi or whatever it is but ever since my apartment swapped from Vivint (no issues at all) to this I’ve ha…”
“Oh and you’d think the account recovery code would you know…..”
“And on top of all this, I get to pay a subscription fee from my apartment to use all of this technology that doesn’t typically require a subscription.”
“I stopped caring about it, not to mention if the battery in my door lock dies you have to reconnect and and even then for a few weeks after it has issues.”
Share of the 15 positive reviews that mention it
“Love it I couldn’t get it to work and couldn’t get in touch with customer service- but once they finally reached out it was a fast and easy process.”
A drop after an update usually means the update broke something.