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Terrible support My Silo unit will kit add the device despite resetting it 3 times. I can't get a hold of anyone and in the app under virtual support I can't type or paste anything. I have deleted and re-added the app, logged in and and can't get a hold of anyone.
Love the device, app needs work I constantly have to reconnect the device to the app, it’s a pain and the food items don’t update all the time. This would be a perfect product if the app worked like it should. Hoping for an update
App doesn't work The app doesn't work and won't load, which makes the whole system worthless. It is basically a very, very expensive vacuum system. What a shame.
Extremely expensive awful device and the app doesn’t work Extremely expensive and absolutely not worth it. The app doesn’t work properly, making the device basically useless. Very disappointing, especially considering the price. I would not recommend Silo.
App fails to load Expensive but very cool system. But now the app is unresponsive and fails to load what we have saved. Also, the Alexa feature has super-sonic hearing compared to all other devices. The constant “I can’t do that from this device” is very annoying when you are used to having an Alexa managed smart home.
Vacuum is great, app is poor I love this device and have no problem using any of its functions including the connection to Alexa. But the app is frequently dysfunctional. For a couple of weeks now it won’t load so I can’t see my inventory. I’ve done everything g except delete it bc I don’t want to lose my inventory info. There is really no customer service or support for the app at all it seems. No “contact us” on the website either. I am back to manually tracking my inventory, freshness, etc
Failed execution I concur with the negative criticisms of this product — set up is dysfunctional. It just simply doesn’t work. You have to use the alternate method and then you’ll be lucky if you can get it to link up. Secondly, if you actually just want to vacuum seal your products and not get involved with Amazon you can’t do it which is tragic - all the integrations emails, marketing, etc.. Make this product highly undesirable. If you do manage to get it set up you’re going to be badgered by it to continue trying to set it up because it doesn’t realize you set it up. The idea is great. It’s shocking that the engineers couldn’t get the software right.
Can’t set up the base “Your wi-fi network has spaces” are you kidding me? First the base isn’t recognizable via Bluetooth, then it’s not compatible with my home wi-fi network, and then when a friend visited so I could borrow their phone hotspot (with no spaces in the name) to set up the Silo, Silo can’t find the hotspot. A $220 piece of junk is sitting on my kitchen counter. I regret backing this on Kickstarter in 2019.
Worst most disfunctional app ever! Unusable.
SILO FIX THE APP- Amazon connection issue Now ! SILO FIX THE APP- Amazon connection issue Now ! This is unprofessional service!
From 38 saved reviews since 3 May 2025, all countries.
Share of the 29 negative reviews that mention it
“And I was connected to my home WiFi on the 2.4 GHz band (using an up-to-date iPhone 16 Pro Max), since the manual says that Silo doesn’t work properly on a 5…”
“Waste of money.”
“I was an early adopter and when I finally did receive my items one came wirh a broken lid.”
“I rebooted my phone, reset the Silo, swiped out of the app and reopened it - nothing changed; nothing worked.”
“Garbage I keep checking for an app update that might actually allow me to setup my device, but it’s been over two months since the last update.”
Share of the 8 positive reviews that mention it
“Love this APP.”
“Setup was beyond easy with an existing Amazon/alexa account and I had my wife try it out for the first time (nothing against my wife - I love her to death - …”
“Beautiful design and super practical The Silo device looks really nice on my kitchen counter and the containers feel really high quality.”
“Easy set up and the app is simple and eloquent.”
“Not terrible I am mainly giving the five stars because these one stars don’t seem fair.”
A drop after an update usually means the update broke something.