ECA Communications

ECA Communications is a staff tool for medical practices. It is not a patient app. When a patient calls the practice, the call is answered, transcribed and classified, and a message is created for the doctor or team it belongs to. ECA Communications is where that team reads it. WHAT YOU GET • Your chats, with the messages that were routed to you • The full detail of each message: who called, what they need, and the number to call back • A team chat alongside each message, so a nurse and a doctor can sort something out without leaving the record • Alerts when something new arrives, respecting the hours you work BUILT FOR PROTECTED HEALTH INFORMATION • No patient data in a notification. An alert tells you the chat name and a count, nothing else. The detail is read inside the app. • Face ID, Touch ID or your device biometric when you open the app or come back to it, and the contents are hidden in the app switcher. • A second factor is required to sign in. There are no shared accounts. • Who can read a message is decided by membership of the chat it was published to, enforced by the database and not only by the app. • Every message you open and every search you run is recorded, as HIPAA requires. ACCESS Accounts are created by an administrator at your practice. There is no public sign-up. If you work at a practice that uses ECA Communications and you do not have an account yet, ask your administrator.