CompareOpen in App Store
Horrible mobile app for such a great product This app is shameful. Missing features. Can’t see tickets. Can’t trigger a reusable workflow. Can barely use macros. Garbage.
Just bad The app is just bad. It has always been bad but with the latest refresh I hoped it would get better. It didn’t, you can scroll a conversation too quickly or it refreshes to the most recent portion. Opening conversation links from email to the app are laughable. You will not get dropped into the conversation you expect. You would think the Fin integration would be better since it is in everything. Just use the web.
Bad We use it as an enterprise. The UI is so bad… swipe doesn’t work….
It CAN get worse. The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).
Getting worse over time Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.
2026 Somehow, inexplicably after the negative feedback, it is now worse
It’s getting worse and worse It’s totally subpar compared to the web service. You can insert an article without it being part of its own message. The text field to reply now only shows one line with no ways to see what you’re typing beyond.
Crashing Can’t open it it keeps crashing
Surprisingly bad and now, worse! Giving this one star only because zero isn’t an option. App has always been underwhelming but now it’s literally unusable. Crashing on iPhone and the Intercom AI agent literally suggested that I write code into the app to enable error logging (Um, it’s YOUR app)
App finally gets an update and it’s somehow worse The app was finally updated, and now images don’t show in conversations. This app needs a complete overhaul to match the UI of the web app. It’s unusable as a mobile app
From 97 saved reviews since 28 Dec 2013, all countries.
Share of the 67 negative reviews that mention it
“Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.”
“Very difficult to use Is the mobile app really supported?”
“So then I spend alllll this extra time trying to find the link, which isn’t provided from within the interface.”
“Can’t even create an account I used my gmail account to sign in.”
“It’s slow.”
“Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.”
Share of the 20 positive reviews that mention it
“Easy to use I love being able to login and respond on the go when I don’t have my computer nearby.”
“Love this app!”
A drop after an update usually means the update broke something.