Remote Utilities

Not very good It is ok for viewing - to help someone on the other end - but too many features are lacking.

App freezes After performing a tap, the app freezes every time.

Fast to take your money, but never delivers promised features They will not hesitate to take your money for a license, and the software isn’t bad as long as you assume you will never get new features or fixes, even if they promise them. Check out their support forums, they are full of promises and upset customers who have been told for years that XXX feature is right around the corner, and it never appears. If you want software with trustworthy customer support, look somewhere else.

Cursor Missing I can’t see the remote cursor using the ios app. It shows up when using windows version.

Guys, we need an update If this app supported even half of the Remote Utilities core features it would be great, but as it is this is pitiful for a RMM tool in 2020.

Great! Works fine on iPad iPhone Windows. Uee it daily all day long.

1 people found this helpful

Windows viewer works great but this does not Only supports single password. Plus, it takes 4-5 connection attempts before it actually connects. And the error log simply says “connection to ___ failed”. Can’t figure out what’s going on. I’m going to contact support and hopefully I can bump this up to 5 stars at a later date!

Keyboard and mouse issue Viewing is fine. The keyboard and rightclick never work.

Bug that needs to be fixed 4/6/19 Keyboard works for a minute then freezes. I’ve tried on multiple iOS devices with this issue. Once this is fixed, I’d give 5 stars