CompareOpen in App Store
Can’t use it anymore I don’t know if it’s the store or the app but everytime I try to order now I get “Looks like the store you selected is unavailable right now”. Why even let the user get all the way to the checkout process if they can’t order from that store?
Lies about offers Will send you notifications about offers and perks, but as soon as you try to redeem them they disappear. Very scummy behavior
Worst App In the World This is the worst ordering/perks app I use. So frustrating that every time I try to use the app, it wants me to reset my password and then it doesn’t send the email right away. Super annoying when you were trying to order a pick up for that time. Then, it never works after I reset with the link. I am stuck in an endless cycle of wrong username and password messages. Even after updating it never works. Yet somehow Potbelly can always litter my email with their junk. Reminds me why I stopped going there. Don’t use this garbage app!!!
Unable to Checkout Almost everytime I want to checkout my order, there’s an error. No matter if I order on the app or website, it just doesn’t go through. This has been a constant problem over the time I’ve used the app/website.
Still not complete Add to bag is highlighted until you put in your instructions. App doesn’t like instructions. I like sauce and hots on the side.
Don’t order from App if you want your food within reasonable time If you order from app they will assign you an arbitrary time, usually later than estimate, and they will not even start to make your sandwich until then, and they will refuse to make it until assigned time. Even thought if you stand in line you usually get it in 5 minutes, so there’s no point to use the app unless you order like an hour early. Probably won’t go to this store anymore.
No calorie count Everything is 0 calories. List the calories on your app
Need improvement Easy to order, but can’t set a default payment method in my account, so have to start all over again for a new order. Also can’t add multiple gift cards stored in the app for future uses. Each order can only use one gift card.
Gift Card Failures Fails using Potbelly Gift Cards
Notifications much! As far as chain restaurant apps go, this app provides decent order functionality allowing you to customize sandwiches, etc. where it’s annoying AF is with the notifications. I don’t need a banner ad reminding me to go to Potbelly every time I’m in some proximity to a location. I can put up with some restaurant app notifications about new products and specials but this is excessive. I turned off all notifications. I don’t want to be riding the DC Metro and get a banner at every stop.
From 241 saved reviews since 8 Jul 2017, all countries.
Share of the 178 negative reviews that mention it
“Glitches ruin coupons & perks opportunities So I’ve used this app a handful of times and not really had much issue but this was the first time that I actuall…”
“Food is great, app is awful Haven’t been able to login or order for a couple of weeks now”
“Most of the time I receive an error message saying, "something is wrong with the network" and am not able to order.”
“YOU HAVE TO SPEND MONEY IN ORDER TO REDEEM POINTS!”
“Like many of the reviews say, the original version was rough, but for me it got the job done 9/10 times even if it was difficult to get there.”
“The servers are slow, full of bugs.”
Share of the 43 positive reviews that mention it
“Way to eff up a simple app devs!!”
“Horrible App/Order experience Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only.”
“Hopefully Potbelly doesn’t think because they changed how sandwiches are ordered their mobile dev team did a good job here.”
“But, when I got back to my office to enjoy my order, only the salad I order Les was in the bag.”
“I don’t have this problem with other apps so it’s a very real design issue.”
A drop after an update usually means the update broke something.