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Doesn't find my booking, which is the only thing it should be able to do. Therefore: absolutely useless garbage app.
Kan inte skapa konto. Står inte ens varför. Värdelös app.
Installed this app when checking into a Wakeup hotel in Copenhagen. It worked for unlocking the room but not for unlocking the elevator, nor for gaining access to the restrooms on the second floor adjacent to the restaurant. Reported this to someone at the front desk, she acknowledged there were problems with the system and gave us a physical card, which did work were it should. This app is clearly not ready for prime time and should be avoided.
Bounced into using this app by Wakeup Hotel in København. App would unlock my room door but not activate the elevator, which meant that having half the functionality available was pointless as I couldn't actually get up to my room. Abandoned using the app and got some "proper" key cards from hotel reception.
2 people found this helpful
couldn't generate keys for door or lift even with full 5G connection.
The app is really bad. I can't unlock my door with it, it has a very high failure rate. And the search function for finding a booking is unusable, since the OK-button for the date selection is outside my cell phone screen.
room key send to me doesn't work
Excellent, central location, friendly helpful staff. A warm Yorkshire welcome.
I had to download this stuff to enjoy another thing I had already paid. Bruh, this thing has to end
refuses to install
1 people found this helpful
From 81 saved reviews since 21 Nov 2018, all countries.
Share of the 54 negative reviews that mention it
“Let's see, it is easier to go to the reception and grab the key than use the digital check in, I tried many time to grab my booking with the app I only get t…”
“Also make connection between desktop and mobile app better.”
“It hides my navigation buttons..”
“Aero Guest takes your money as soon as they take your payment details,but don't tell you they will.”
“I then tried to log in with these details but it wouldn't let me as mobile not recognised.”
“saw commercial on Hestia Hotels, but quess what.”
Share of the 25 positive reviews that mention it
“First time I've used aeroguest but found it really easy to use and like the idea of being advised prior to arrival if your room is available prior to the sta…”
“efficient, wasn't aware of its existence before, & didn't think there was a need for such an app, but now see its usefulness everywhere...people, phones, sam…”
“beautiful hotel and incredibly friendly staff.”