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Initial release of Task Assist: live team inbox, visitor handovers, and push notifications.
When a customer asks for a human, your team gets the chat on their phone.
Your AI assistant handles most of the chat. Task Assist is what happens when it can't. The moment a customer asks for a person, everyone on your team gets a notification. Open the chat, read what already happened, reply, and hand it back to the assistant. All from your phone, wherever you are. LIVE INBOX Every conversation across every assistant, in one place. Filter by what needs a human right now, what's unassigned, what's yours, and what's resolved. INSTANT TAKEOVER Tap the alert and you're in the chat with the full history. No scrambling to catch up. Reply as yourself, then release it back to the assistant once the customer is sorted. ALERTS THAT MAKE SENSE Unassigned chats notify the whole team. Once someone takes it, only they get pinged. An unread badge means nothing sits waiting while you're heads down. YOUR TEAM IN SYNC See who's online and who's handling what. Assign, reassign, set roles, invite teammates. SAFE HANDOFFS Resolve with one tap, and undo it if you moved too fast. Failed replies stay visible with a retry. The assistant picks up exactly where you left off. SAME ACCOUNT AS THE WEB Sign in once. Everything stays in sync across your devices. Built for small teams who can't staff a support desk around the clock and still refuse to leave a customer waiting.