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love how I spend Exta black card for helping me credit score little bit and save point for i can get it for free or less money to pay what I need for any items they provide
app doesn't work correctly, they told me 4 months ago they where going to fix it and never did. asked for a refund they said no
Having trouble with the app. rent reporting tab won't open up all the way.
Extremely buggy. After paying for a membership, I couldn't activate my card. Clicking "Start" either does nothing or shows a white screen. Support told me it takes 3 business days just to investigate, which is a terrible first impression for a paid service. Even after they claimed it was fixed, the links they sent didn't work. For a financial app that requires a fee, the technical execution and support speed are very disappointing. Fix the bugs!
2 people found this helpful
I've been using Extra since 2023 and 3 years later, its still really good! only monthly charge isnt bad at all. Service is customer service is very quick and responsive. only 2 things i recommend, add an update feature that allows users to search their transactions. And report to 3 three credit comapnies mkre aggressively. but overall 5 stars⭐️
1 people found this helpful
do not join they are lazy and going down hill there's so many glitches you can't even check you balance half the time because it won't load this had been a common issue for 2 years and they just removed in app credit track with no warning and no reason
very bad customer service! refuses to cancel subscription. the customer service decided to charge my card the moment I told her I was cancel. I will be reporting this business everywhere!
more of a review on the service than the app. I been using this for a year plus now and for the past few months I can't long it gives me an invalid auth and when I click the button to contact member service or whatever its called nothing happens. I don't know if I even still have an account or if my info is now compromised. not happy about this. if I see any suspicious activity connected to the info I provided when making the account, I will know the source.
signed up to help build up my credit. The app was always glitching and closing out. When I finally got my card the app no longer worked at all. Only shows a loading screen tried restarting my phone and re-downloading the app but nothing helped
Developer reply
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a further look into this for you, please contact us at feedback@extra.app. Thank you.
This app is completely unusable, it does not log you in even after logging in, and once you log in, it flickers then crashes.
Developer reply
Our sincerest apologies for the trouble you've been running into with our app. Our team has been investigating persistent issues across different Android versions. We would love to take a further look for you if you could please just email us at feedback@extra.app
From 213 saved reviews since 19 Sept 2022, all countries.
Share of the 100 negative reviews that mention it
“I cannot close my account.”
“Well you need to know that you will never get any of your money back.”
“The app has a bug or a lack of processing that when you try to "update" your bank information it doesn't work.”
“I've tried to contact them but when I hit the Concierge button it doesn't open up so now I feel like it's just stealing my money since I'm unable to use the …”
“Don't understand the concept of this app, very difficult to reach customer service, and it's nearly impossible to cancel this app I was told that I would hav…”
“Not to mention the lag time to transfer funds is very slow”
Share of the 101 positive reviews that mention it
“I enjoy the extra app!”
“not only did they make it simple and efficient at creating an account, and getting a debit card ordered to your doorstep and connecting an existing bank acco…”
“I think it's a great app, good service.”
“it's been so easy, and I used coins to get a free item AND had enough to buy multiple entries for a chance to win $1,500!”
“what a beautiful investment”
A drop after an update usually means the update broke something.