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I booked many appointments months in advance. It took time and consideration. Your update moved all of those times around for daylight savings. Thanks so much that.
Terrible experience. It's difficult to use, it keeps saying I can't book an appointment because I'm missing my phone number, but it won't allow me to edit my profile. Once I got to the profile page, I see my phone number was listed. I had to log in and try to book multiple times before it would finally allow me to book an appointment. If I log back in to check my past or future appointments, it shows I have nothing scheduled, which is not the case.
Developer reply
Sorry you had to work that hard just to get booked in. Signing in with Google through your clinic’s booking page in a browser should get you past that. If appointments still aren’t showing up afterward, support@jane.app can help with troubleshooting guidance, and your clinic should also be able to look into why you're not seeing appointments
kindof a messy app that doesnt let you see everything on a calender you have to go back and forth into and out of the app but it gets the job done
Developer reply
The calendar navigation feedback is helpful to hear, and we appreciate you sticking with it. Getting a clearer view of everything in one place is something that sounds like it would be helpful for managing your care, so we’ll share this with the team! If you have more to share, support@jane.app is always open.
the app works reliably, and allows me to connect with a therapist from a different city -- especially helpful when i need expertise that isn't available locally. I only wish the app would allow me manage my payment info and download receipts from my past appointments. also, when booking an appointment I wish it would show my other existing appointments on the same screen.
1 people found this helpful
Developer reply
Thanks for the glowing feedback, and really glad the app has been reliable for connecting with your therapist! Managing payment info, downloading receipts, and seeing existing appointments while booking are all things we’d love to see. We’ll make sure this gets in front of the right people. 🩵😊
Not Great. I'm trying to create an account. After filling out the first page I'm told to get the verification email which I did. Evey time I try and get back in using the code I've been sent it tells me 'invalid code' and starts the page again, sending me a new code to which it tells me every time 'invalid code.' So frustrating!
Developer reply
Hi Jennifer. Getting a fresh code each time and still seeing "invalid code" would test anyone's patience when all you want is to set up an account. The app is optional, so you can always book through your clinic's online booking page in a web browser. If you're up for it, you're welcome to reach out to support@jane.app for general troubleshooting.
I hate it. Not sure if it's just not working for me? makes me sign in then says I need to set up my account. click "set up my account". tell me i have to sign in first. sign in. the. tells me I need to set me account. Sending me in circles! it's impossible to book anything on this stupid app I wish companys would stop using it.
Developer reply
Hi Sarah. When all you want is to book an appointment, that's a stressful place to be and it makes sense that you're fed up. If you'd like a hand, our support team can troubleshoot signing in with you at support@jane.app.
Terrible interface and functionality. I am switching to an entirely new wellness provider just so I never have to open this confusing app again.
Developer reply
Hi David. I'm sorry the app has been this frustrating, and it's hard to read that it's pushed you toward switching providers. If you ever want to tell us more about your experience, you're welcome to reach us at support@jane.app
Very helpful to have just one place to book and manage all appointments.
Developer reply
Hi Kate! Happy to hear that having every appointment in one spot instead of juggling them clinic by clinic is working so well for you! That's one of the best parts of it, in our opinion ;) Thank you for taking the time to leave this 💙
easy to use...convenient to have all my practioners in one location
Developer reply
Hi Dana, thank you so much for the kind words 💙 Seeing more than one provider usually means you've got plenty to keep track of already, so having everyone in one place makes a real difference. This is one of the main things the app was built to help with, and it's lovely to hear it's working that way for you. Cheers!
I visit three different places which use Jane for making appointments. This one app let's me manage my appointments for all three.
Developer reply
Hi Nigel, thank you for taking the time to review Jane's mobile app! Keeping track of appointments across three different clinics could easily be a headache, so it's good to hear the one login is doing that work for you. Hope it keeps making things smoother when you're booking care 😊
From 84 saved reviews since 22 Feb 2025, all countries.
Share of the 46 negative reviews that mention it
“Within the app, I'm still not able to access my calendar/have it linked to my account on Android.”
“As an app that's used to help assist folks get mental health support, I find this app quite glitchy and over-complicated.”
“Its difficult to use and even more difficult to add on additional clinics and linking my kids to the clinic.”
“So frustrating, also hard to find patient login online, beyond hard.”
“Terrible interface and functionality.”
Share of the 36 positive reviews that mention it
“Easy to use for booking appointments - a little harder to use when you're the practitioner.”
“LOVE, LOVE, LOVE this app!”
“She listens to your issues and very calmly brings you along at your speed.”
A drop after an update usually means the update broke something.