easy to use
Developer reply
Hi, Thank you for your 5* review, it is really appreciated. Best Wishes, Thirdfort
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easy to use
Developer reply
Hi, Thank you for your 5* review, it is really appreciated. Best Wishes, Thirdfort
Really bad. Barely even usable. only allowed me to see half the height of a single field each time. Had to enter blind and hope. Passport chip scanner took forever. Generally really slow and badly put together. Probably leaking my personal data a I type.
Developer reply
Hi, thank you for your feedback. It would be great if our team could investigate this further to see exactly what happened here. If you would like to share any more detail, please get in touch via feedback@thirdfort.com. Kind regards, Thirdfort.
Buggy and completely pointless if you don't have a passport or driver's license. Despite what it states on the website you can't use an ID card, it only accepts passports and driver's licenses. The app is buggy, it took more than 4 tries to get it to finally actually send the initial text code (despite saying it had done so) If you don't have a passport you have to still press the passport option in order to get to the other ID option, which only accepts passports or driver's licenses
Developer reply
Hi, thank you for your feedback. The ID we accept varies depending on nationality, apologies for any confusion. If you would like to share any other detail, please get in touch through feedback@thirdfort.com. Apologies for any difficulty experienced. Kind regards, Thirdfort.
easy to use
Developer reply
Hi, thank you for your 5* review! Best, Thirdfort
The whole thing is a pain in the neck.
Developer reply
Hi, thank you for your feedback. I'm really sorry to hear this and would love to understand more about your experience. If you are happy to share any more details, please get in touch via feedback@thirdfort.com. Kind regards, Thirdfort.
Terrible UX for source of funds
Developer reply
Hi, thank you for your feedback. I'm very sorry to hear this. If you would like to share any more detail, please get in touch through feedback@thirdfort.com. Our team are always working to make improvements. Kind regards, Thirdfort.
for some reason this application keep telling me that I don't exist and I don't live on my current address. It is truly a feat of engineering.
1 people found this helpful
Developer reply
Thank you for your review. This occurs when details differ from official registers. If you're stuck in a loop, please reconfirm your current address in the app without editing it-you will then be asked to upload a proof of address instead. If you need help with this, please reach out via help@thirdfort.com. Apologies for the inconvenience caused.
Could not get past code
1 people found this helpful
Developer reply
Hi, we're sorry to hear this. Please reach out to us via help@thirdfort.com or calling +44 0161 768 0083 (Option 1) so we can get you logged in. Kind Regards, Thirdfort
Rubbish. Incompetents. Link on PC does not work. Have to work from mobile. Most required info is on PC. Dealing with children!
1 people found this helpful
Developer reply
Hi, thanks for your feedback. Thirdfort is built specifically for smart devices to securely use the camera and NFC technology to verify identity documents. Files can be transferred to your phone however we are sorry for the inconvenience caused by this. Please reach out to help@thirdfort.com if there is anything we can do to assist with this.
Gave up. Every time I tried to add photo via camera it returned to the start.
1 people found this helpful
Developer reply
Hi, thank you for taking the time to share your feedback. I'm sorry to hear this - it would be great if we could investigate this further. If you would like to share any more details, please get in touch via feedback@thirdfort.com. Kind Regards, Thirdfort.
From 205 saved reviews since 18 Nov 2020, all countries.
Share of the 158 negative reviews that mention it
“Crashing every 2 minutes, forever to capture an image.”
“I've been trying to link my bank account for days only to get stuck on a blank screen and a dead end (the help on your website is very poor, "it might or mig…”
“UI is a joke.”
“It is impossible.”
“Her phone is now exceding hot for some reason and the battery has drained 40% in the last 20 minutes whilst trying to capture an image.”
“It also took several attempts to upload the video, reporting that the connection was lost - that is despite us having a good internet service and strong WiFi…”
Share of the 33 positive reviews that mention it
“Excellent app, easy to use, simplistic take couple of minutes only.”
A drop after an update usually means the update broke something.