App crashes during firmware update. Can't access lights.
App crashes during firmware update. Can't access lights.
2026: unusable app. It was improved recently but has got much worse because it has not kept up with Google permission changes. I've 3 lights now stuck in current mode. App has bluetooth permission, location and nearby devices but keeps asking for bluetooth permission. You need to redo app from scratch. Update (dev request). Still doesn't work. However found very old version on an unsupported tablet, works perfectly! I can at least change light settings with that: v1.4.9 (168)
Developer reply
Hi Gareth, we released a new version a month or so ago. Could you try again and see if you're still experiencing any issues? Thanks.
Used to work. Now get a message sign up to smart. cities but of course the sign up takes you nowhere. Strange as this problem has happened for 4 years based on reviews so either the app is dead or no ones bothered anymore
Developer reply
Hi Ian, looks like you have a BETA install from a number of years ago. Please try uninstall and reinstall to get the latest public version. Thanks.
Awful app. Even if I open it & make sure light is connected before a ride it seems to be random as to whether ride is detected or not. I am participating in a study but have no visibility of what data (if any) is collected. There is no ride history, if you want to record an issue you have to do it after each ride or the ride info disappears, and you can only record 1 incident per ride. But hey - it has bananas. On the plus side the light is very bright (but no camera)
1 people found this helpful
Developer reply
Hi Tracy. Thanks for the feedback. You're on v1.5.7, could you please update to the latest version and try again, we've made lots of improvements. Ride history was never a feature, but you can also make perception reports at any time from the My Rides tab (bicycle icon) then select Ride Survey. Thanks for your support.
This app is AWFUL. The last update was 2023 (ver 68)? You'd think with all the complaints that there would have been several updates by now. I share the complaints of many others: it rarely connects; when it does, the commands on the phone don't work, or it drops the connection (even if I'm right next to the light.) While the lights are good, the app is useless.
2 people found this helpful
Developer reply
Hi Peter, thanks for your feedback. We don’t prompt users to leave reviews, so we mostly hear from those experiencing issues — though we have thousands of active, happy users. We're confident the app works well when set up correctly, so we'd really appreciate more detail to help resolve things. Please contact us at team@seesense.cc for help.
has useful and interesting features, but never works when you want it. the lights are good, but app control fails to keep connecting. Reconnecting just says you need permissions I've already given. f
Developer reply
Hi Karl, thanks for your feedback! We’re glad you’re enjoying the lights but are sorry to hear about the app connection issues. Please try resetting the Bluetooth connection (forget the device, then reconnect) and ensure background permissions are fully enabled. If the problem continues, reach out to us at team@seesense.cc — we’re here to help!
Probably the worst app you can ever invest in. Despite years of issues the app is still plain obstructive, requiring that the app has access to location always even to view your data. When you contact them to report the issue, their response is to say that others such as Strava do the same. They most certainly do not, Strava allows me to access my ride data with location turned off completely! They are unwilling to look objectively at their creation. Sad. Avoid. See their reply below, very sad
Developer reply
Hi John, we request location access to collect data while your phone is locked during a ride, which requires 'all the time' access per Android standards. 'While using the app' only tracks data when the app is on screen, not locked. This is a common misunderstanding, but necessary for accurate data collection. We are no different from any other app.
Shocking App, It constantly loses the light after a few days ? When you want to use app to start lights it fails to connect to lights ? So need to manually press power to start lights. When trying to reconnect, it fails. Have to forget light and add it again. App is an abject failure !!!.
Developer reply
Hi Ken, we notice you're on a Samsung device. These often kill the app in the background when not connected to the light. Could you raise a support ticket and we'd be happy to assist. Thanks.
Very glitchy to turn lights on and off via the app
Developer reply
Hi Vince, sorry to hear you're experiencing issues. Could you raise a support ticket so we can connect and see if we can diagnose what is going on? Thanks.
Lights won't work with app pretty much useless
Developer reply
This doesn't seem right. We want to take a closer look at this for you. Please send a note to team@seesense.cc so we can connect.
From 95 saved reviews since 1 Dec 2019, all countries.
Share of the 79 negative reviews that mention it
“Says needs a firmware update for the lights to work (little spanner icon) but won't open the update.”
“Purchased the rear Ace light and I am experiencing alot of difficulties.”
“The light needs a firmware update for its bluetooth behaviour so it can keep a better connection BADLY.”
“The app screen is battery-sapping white, no dark mode here.”
“Purchased the rear Ace light and I am experiencing alot of difficulties.”
“Please sign in using the appropriate identifier.."?”
Share of the 7 positive reviews that mention it
“Just got the icon lights and am really enjoying using them and the app.”
“Delivers advanced functionalities and additional settings for SeeSense smart lights.”
“Very simple but effective, with a variety of settings.”
A drop after an update usually means the update broke something.