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Wonderful and large offering of products that are made with pure, natural and safe ingredients. Prices are reasonable to for the top quality products they offer.
It seems Grove has changed the way subscriptions are filled in the cart. it used to be that after a shipment the contents of your next shipment showed up in the cart soon after. that allowed me to edit as needed until it shipped. It now has an empty cart right after and suddenly adds subscription items right before shipping. due to it now being a higher maintenance subscription I will just be cancelling it all unfortunately.
I had given Grove a 5 star rating, but now I can't do that. For whatever reason, Grove changed its shipping policy (and providers) recently. I used to not have to worry about receiving the goods I had ordered. they would come every week on the dot. They are less reliable these days. I have had to ask for the same package to be reshipped 3 times this month alone, and it isn't the first time. So keep that in mind while you're exploring your options.
trying out for the first time
supposedly eco friendly, uses Amazon delivery.
been using it for about 6 years now and couldn't be happier!!
I was using the app to edit my cart and noticed that the subtotal seemed high. Got a calculator out and the subtotal was 50 more expensive than it should be. I hit check out to see if the app just needed to refresh or if it would give me details. Nothing and still 50 more expensive. I pulled it up on the web, and the subtotal there was the same as the calculator. Closed out of the app and opened it back up, still 50 more. cancelled my VIP. do not use this app use the website or a different brand
5 people found this helpful
I have been a loyal customer with grove for years now. Quality is amazing, they always leave kind messages on the box which I love. Prices are reasonable. They care about our planet, enough said 💕.
the app has too many issues, I just use the website now and uninstalled the app
As a long-time customer, these products are great. The fulfillment is good, but can be mixed in how the package and products are packed.
From 237 saved reviews since 2 Feb 2020, all countries.
Share of the 156 negative reviews that mention it
“It is buggy, takes forever to load, when it does load.”
“However it had a problem with putting things on a subscription list without me knowing and then, it charged me without confirming the order with me and OH YE…”
“It's extremely slow, there's a million pop-ups, and it crashes all the time whenever I try to remove things from the cart.”
“I have not been able to login- I either get a "User not found" message or it sends a code to my email, but then the page to enter the code disappears as soon…”
“The app since the update is terrible!”
“I love Grove, but I haven't ordered in forever because the app is impossible.”
Share of the 56 positive reviews that mention it
“I am super excited about the transition to plastic-free refills.”
“I love that Grove makes it easy to find my good ol' standby products, but also makes it really fun to explore and discover new things that I just never even …”
“The app is really easy to use also, which I like because I usually shop from my phone.”
“If you don't edit your shopping cart they'll send you what they think you need based on your past choices.”
A drop after an update usually means the update broke something.