The tap feature does not working on any of the ATMS in Fargo. Seriously why have the feature if you can't use. Absolutely pointless
The tap feature does not working on any of the ATMS in Fargo. Seriously why have the feature if you can't use. Absolutely pointless
Developer reply
I am sorry you are experience this issue with your card and our ATMs. I do know it sometimes takes longer than we would like to initiate the tap and may require you to hold the card for a few seconds next to the tap to pay logo. We will share this with our ATM team to review and look for continue improvements as well.
I have enjoyed using the app for a long time. But for months now, loading has been such a hassle. The loading bar will be full but not move to the main page. So i'll close and reopen the app several times. And sometimes after I get to the main page, if I try to click on my account, I'm stuck loading again.
Developer reply
We are sorry to hear that you are experiencing issues using the mobile app. Please give us a call at 800.450.8949 so that we can assist you in troubleshooting these issues. We hope to hear from you soon!
app sucks impossible to get into your account. Just sits there forever loading
1 people found this helpful
Developer reply
We are sorry to hear that you are experiencing issues with our app. Please give us a call at 1.800.450.8949 for assistance with this issue.
by far the worst app for a major, or even minor company ive ever come across. Every time I try to access the app from 10pm to 7am I get an error message and can't log in to see my bank balance and about half the days I try during business hours. I recently switched phones thinking this maybe was an issue with my specific model phone but it is no difference on my s25+. Bank elsewhere
Developer reply
Hello, I am sorry to hear you have had issues accesses your banking through the app. We would be happy to help if you could give us a call at 800-450-8949. While there are occasionally times you may not have full access as we close out a banking day, generally around 11 pm CT, it should not last long and usually only impacts certain functions.
very nice ask them they will
Developer reply
Thank you for your 5-star review!
Gets the job done, a little cumbersome at first. Once you become familiar with the app, it's fine.
Developer reply
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at +18004508949.
Update: Sporadic problems, but they're pretty diligent about fixing. Overall a decent app. - Generally a big fan of Bell Bank and this app! However, my main reason for using the app is to deposit checks. Recently, when I get to the step of accepting the photo of the rear side of the check, it logs me out! Previously when this happened I logged in, repeated the process and it succeeded, but today I'm on the third loop of almost completing the process when I get logged out. Absolutely infuriating.
Developer reply
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at 18004508949. We look forward to hearing from you! Thank you.
After midnight the app has issues. Some of my accounts do not appear and my balances disappear. It then can take way to long for the app to completely open. I should be able to access anytime if the day without these types of issues
Developer reply
Hello, I am sorry to hear you have had issues accesses your banking through the app. We would be happy to help if you could give us a call at 800-450-8949. While there are occasionally times you may not have full access as we close out a banking day, generally around 11 pm CT, it should not last long and usually only impacts certain functions.
I can't get in my mobile account
Developer reply
We are sorry to hear you are experiencing issues logging in to your mobile account. please give us a call at 800.450.8949 and we can better assist you. We look forward to hearing from you!
the app barely works and when it does, it is a subpar experience.
Developer reply
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer service team at 800.450.8949. We look forward to hearing from you!
From 225 saved reviews since 14 Sept 2018, all countries.
Share of the 61 negative reviews that mention it
“Annoying how it the app loads because right when I click on my account, something populates on the top of the page at about the same moment and I end up clic…”
“This app used to be wonderful but the last couple weeks it has had a lot of issues loading.”
“Since then, so many bugs have been introduced.”
“If you're lucky it will let you login once a day without telling you that your internet connection is weak.”
“Viewing check scans is impossible because images are zoomed way in with no navigation controls.”
“Viewing check scans is impossible because images are zoomed way in with no navigation controls.”
Share of the 144 positive reviews that mention it
“It's simple, easy to use, and it has never glitched.”
“We love this bank.”
“I like the app but it keeps asking me to change my password every few months its incredibly annoying trying to think of new passwords i wont forget.”
“A new design/color scheme wouldn't be a problem, but it came with a massive reduction in functionality.”
A drop after an update usually means the update broke something.